Bellperson

Grand Bohemian Lodge Greenville•Greenville, SC

13d•Onsite

About The Position

The overall objective and purpose of the Bellperson position is to provide hospitable service to our guests to include a seamless arrival and departure experience. The incumbent is responsible for greeting guests, opening doors, transporting luggage, providing information about the hotel, responding to guest requests, and directing guests. They are to provide the highest level of service in support of the mission, core values, standards and goals established by the company.

Requirements

Ability to perform all bell-related tasks and proficiently use job-related software, property management systems and office equipment
Ability to remain calm in various situations, use sound judgement and effectively solve problems
Ability to read and interpret documents such as safety rules and procedural manuals
Strong written, verbal, and interpersonal skills
High school diploma or General Education degree - required
Minimum of 6 months of relevant work experience in similar scope and title – required
Experience within luxury brand/markets - required
Must be comfortable working in a shared space, with constant noise, without the use of a private office, as well as working in inclement weather conditions
Must be able to cope with frequent changing priorities and deadlines with a high degree of optimism, professionalism & collaboration
Schedules may vary from week to week based on business demands in excess or less than 40 hours with or without notice
While performing the duties of this job, the incumbent is regularly required to see, hear, reach, use fingers to handle and feel, stoop, bend, crouch, and stand up to 8 hours on a daily basis
Push, pull, and lift up to 50 lbs
While performing the duties of this job, the incumbent is regularly required to travel by foot, car, bus, airplane or other means of transportation which require sitting, waiting and standing for long and short periods of time

Nice To Haves

Student or graduate of hotel management – preferred
Knowledge of local area - preferred

Responsibilities

Load and unload luggage carts
Organize and deliver luggage for tour groups
Escort guests to rooms and familiarize them with hotel services
Inspect guest’s room to ensure it is in order and that supplies are adequate
Explain features of the room including operation of electronic devices and entertainment
Check/store luggage for arrivals and departures with luggage tags
Store, track, and deliver packages as needed
Deliver messages to meeting rooms
Deliver flowers, laundry, packages and other amenities to guestrooms
Assist with room changes
Maintain current listing of local and area attractions, special events and activities
Maintain list of local transportation guides, churches, sports arenas, etc
Assist Houseperson with guest requests
Ensure lobby reader board is correct
Provide information, maps and directions as required
Where applicable answer console to assist front desk agents
Show guestrooms and suites as needed and emphasize the hotel’s amenities
Perform other duties as requested by management