Bellperson

Hilton Grand Vacations•Las Vegas, NV

4h•Onsite

About The Position

There’s nothing more rewarding than creating lifelong memories, for yourself and for others. And that’s what you’ll do with us. Through our inclusive culture of belonging, we value and celebrate the uniqueness of every individual who makes us who we are and is part of our amazing global community of more than 14,000 Team Members. They are the talented and brilliant people who deliver memorable experiences for our Members and Guests every single day through their commitment and passion for who we are and what we do. As an award-winning workplace, we pride ourselves on the positive impact we make in our industry and in the communities where we live and work. And we’re dedicated to recognizing, rewarding and supporting every achievement, however big or small. It’s all part of making incredible memories, together. Find your path in a career that really matters, where you’ll truly belong. Join our growing, innovation-driven team today. Our Bellperson at Bluegreen's Club 36 Resort greets and escorts owners/guests to rooms ensuring guest happiness and to ensure their stay is off to an excellent start. You will get to be the first person our owners interact with at the property. Here are your duties to be performed: Supervises property entrance and accepts guest arrivals. Greets and assists Owners and guests transporting and/or securing their luggage appropriately. Delivers messages and will assist with room move requests, groceries, and other inquires. Reports any problem or unusual activities to management. Ensures an organized, safe and clean front entrance and lobby area. Carries out reasonable requests by management including assisting other departments when needed. Know and use members names, preferences, and routines and develop a personal connection with each member. Provides instructions regarding the amenities of the room and property services and activities provided for guests' use. Delivers messages, express check-out folios, newspapers, and other requested items. Retrieving, transporting, organizing, and storing of luggage in designated area. Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services). Driving/parking/retrieving all types of passenger vehicles (including those with automatic or manual transmissions) and records advance transportation request as needed. Special projects as given by leadership; responding to all guest requests to ensure client happiness. Other duties as assigned.

Requirements

6 months Customer service experience
Valid Driver's License
Self-starting personality with an even disposition
Move, lift, carry, push, pull, and place objects weighing less than or equal to 150 pounds
Stand, sit, or walk for an extended period of time or for an entire work shift and withstand outdoor extreme weather conditions
Move at a speed that is required to respond to work situations (e. g., run, walk, jog), with or without reasonable accommodations

Nice To Haves

1+ years prior Bellperson experience
Resort, Hotel hospitality proven experience

Responsibilities

Supervises property entrance and accepts guest arrivals.
Greets and assists Owners and guests transporting and/or securing their luggage appropriately.
Delivers messages and will assist with room move requests, groceries, and other inquires.
Reports any problem or unusual activities to management.
Ensures an organized, safe and clean front entrance and lobby area.
Carries out reasonable requests by management including assisting other departments when needed.
Know and use members names, preferences, and routines and develop a personal connection with each member.
Provides instructions regarding the amenities of the room and property services and activities provided for guests' use.
Delivers messages, express check-out folios, newspapers, and other requested items.
Retrieving, transporting, organizing, and storing of luggage in designated area.
Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services).
Driving/parking/retrieving all types of passenger vehicles (including those with automatic or manual transmissions) and records advance transportation request as needed.
Special projects as given by leadership; responding to all guest requests to ensure client happiness.
Other duties as assigned.