Bellperson

EOS Hospitality•Pompano Beach, FL

4h•Onsite

About The Position

The Bellperson works as part of the guest services team, primarily responsible for assisting guests with their luggage and delivering amenities to rooms. The role involves greeting and directing guests, ensuring their needs are met, and maintaining a hospitable atmosphere. Key duties include conducting property walk-throughs to ensure safety and cleanliness, staying informed about on-property events, and collaborating with valet and front desk agents to enhance the guest experience. The Bellperson also reviews daily reports and communicates with other departments regarding guest-reported issues like maintenance or housekeeping concerns. This position operates within a hospitality business that functions seven days a week, twenty-four hours a day, and requires projecting a hospitable service atmosphere at all times. Colleagues will be required to perform any other job-related duties assigned by their supervisor.

Responsibilities

Work closely with guest services team to review occupancy, guest check-ins, VIPs, and special needs.
Offer guest assistance with luggage and bags.
Help guests to front desk and assist getting luggage to their assigned rooms.
Provide delivery of additional items and amenities to guest rooms as needed.
Conduct property walk-throughs and inspect all public spaces to ensure safety, cleanliness, and security.
Greet and welcome all guests in a professional and hospitable manner.
Interact with guests in a respectful, cheerful, and polite manner.
Engage to ensure we are meeting all guests’ needs.
Direct guests as they arrive to appropriate locations.
Be informed of all events taking place on property.
Work closely will valet and front desk agents to maximize guest experience.
Review administered reports daily, such as in-house rooming list, arrivals and departures.
Communicate closely with other departments, such as when a guest reports a maintenance work order or housekeeping issue to be addressed.
Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.