Bellperson

Sunriver Resort•Sunriver, OR

9d•Onsite

About The Position

Looking for your next great job opportunity? Join us at our Hiring Fair on April 7 from 4–6 PM at Sunriver Resort! The Bellperson often provides the first point of contact for guests and is responsible for creating an excellent first impression. They are responsible for greeting guests, assisting with luggage, transporting guests on property and assisting in creating wonderful Sunriver memories for all guests. The Guest Services Agent I will maintain the AAA Four Diamond standards. The Guest Services Agent I will always conduct themselves in a manner which supports the Core Values of Sunriver Resort: Trust, Commitment, and Open and Honest Communication. They shall strive to provide exceptional service to both internal and external guests at all times and for exemplifying the Sunriver Resort Culture as well as promoting Sunriver Resort as both the Destination and Employer of Choice!

Requirements

High school diploma or equivalent
Prior hospitality experience preferred
At least one year customer service experience preferred
Valid driver’s license
Must be a United States citizen or possess a valid work permit
Must have excellent phone etiquette
Must be able to read, write and speak English
Must have strong computer skills
Must have strong working knowledge of Microsoft Office programs
Must be professional in appearance and demeanor
Must always ensure a teamwork environment
Ability to work a flexible schedule that may include evenings, weekends and holidays
Must have a valid driver’s license
Must be able to stand on feet throughout the shift, with intermittent periods of walking;
Must be able to lift, carry, push & pull up to 50 lbs.

Responsibilities

Greets and welcomes guests upon arrival and departure including use of guest name & good eye contact with each guest
Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day
Posted in the lobby when not out on a task
Keeps record of all arriving/departing and in-house guests
Provides transportation throughout Sunriver, Mt. Bachelor and surrounding area as needed
Be knowledgeable of all tours/groups
Maintains records for all VIPs, special requests, etc.
Maintains an up to date working knowledge of all resort amenities as well as any special events
Provides accurate directions and resort information for guests
Upsells other resort services and amenities to guests including Destination Delivers
Maintains upkeep of all desk resources, including refilling brochure rack, making copies of flyers when low and keeping desk organized and immaculate
Arranges bell service for guests
Schedules travel arrangements for guests
Assists with luggage storage and retrieval
Opens car doors for guests
Valet parks cars
Maintains knowledge of valet parking lot flow
Performs special deliveries or errands for guests
Delivers automobiles to guests ready to drive, which will require snow removal during winter season
Maintains traffic control ensuring fire lanes are kept clear
Provides daily custodial duties for the inside and outside of main lodge and parking areas
Inspect vehicle for damage; document required repairs.
Inspect vehicle for operating condition and rectify any deficiencies (i.e., tire pressure, oil/fuel/water levels)
Inspect vehicle for cleanliness, inside and out; rectify any deficiencies
Be capable of performing all the physical requirements outlined below
Resolves guest problems
Logs all guest issues in HotSOS and provides appropriate follow up
Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons). Reports all safety incidents to on-duty supervisor.
Performs concierge, front desk and PBX duties as needed