Bellperson

AT&T Hotel & Conference Center•Austin, TX

About The Position

Come join our Guest Servies team as a full-time Bell Person! We are AT&T Hotel and Conference Center located in the heart of UT Campus, Hook 'em! Individual MUST have AM and PM availability daily, shift typically run from 7AM-3PM and 2-10:30PM Principle Responsibilities & Position Purpose: To provide assistance and services to guests in order to ensure that their arrival and departure experience is pleasurable and informative.

Responsibilities

Assist in the transport and storage of guests' luggage to guest room and conference center
Assist with guest packages when needed
To properly “log” all trips with guest luggage
Responsible for a clean appearance of uniforms
Knowledgeable about all hotel amenities
To have pleasant conversations with guests about hotel promotional programs
Ensure cleanliness of bell closets and bell carts
Answer phones in lower lobby when needed
Welcomes and assists guests’ according to PLATNIUM SERVICE Standards.
Providing an excellent first impression to guests
Maintains a presence in the Front Drive throughout the hours of the shift.
Greets all guests courteously, using the guest’s name whenever possible.
Assist with the coordination of the arrivals and departures on the front drive
Demonstrates PLATINUM SERVICE Standards in all interactions.
Remains observant and responds to each guest who passes through entrances.
Assists Housekeeping in maintaining the cleanliness and appearance of the Hotel Lobby and Entry way.
Follows Hotel’s telephone etiquette standards.
Reports suspicious people, behavior, and vehicles to Loss Prevention
Ensures adherence to Code of Ethics