Bellperson - Hilton Portland Downtown
About The Position
The Hilton Portland Downtown is an iconic property located in the heart of downtown Portland where our Team Members love being a part of our award-winning culture. From a friendly workplace environment to competitive health benefits, career growth opportunities and our Go Hilton travel discount program. In addition, the property offers free meals during shifts. We know that you’ll love being a part of the Hilton team that was ranked #1 on Great Places to Work and on Fortune’s World’s Best Workplaces list! If you are a friendly and outgoing individual, then the Bellperson role may be just for you! As a Bellperson, you would be responsible for transferring and storing luggage and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
Requirements
- Previous experience working in a customer service role
- The ability to work a flexible schedule, including AM/PM and Overnight shifts, including weekends, and holidays
- A valid Driver’s License
- A genuine service-oriented mindset and passion for delivering an exceptional guest experience
Nice To Haves
- Prior experience in a guest services role within hospitality, healthcare, military, travel, and/or educational settings
Responsibilities
- Greet and escort arriving and departing guests to and from their accommodations
- Retrieve and transport guest luggage
- Inspect guest rooms and acquaint guests with these rooms and their features
- Respond to guest inquiries and requests in a timely, friendly and efficient manner
- Organize and store luggage, as needed, according to guidelines
- Ensure that management/leadership team is kept fully aware of any relevant feedback from guests and/or other departments
- Ensure messages and faxes are regularly delivered throughout the day
- Assist with room moves, special luggage deliveries and/or pulls, and attend the main lobby and front door, as needed
- Drives property-designated vehicles to and from guest destinations such as guest room or local airport, as needed
- Assist in the maintenance, appearance and functionality of equipment
- Flexible to assist with Valet
Benefits
- competitive health benefits
- career growth opportunities
- Go Hilton travel discount program
- free meals during shifts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
