Bellperson

Omni Hotels•Fort Lauderdale, FL

40d•Onsite

About The Position

Opening Fall 2025, the Omni Ft. Lauderdale Hotel is a 29-story hotel, located at 1950 Eisenhower Blvd, and connected directly to the Broward County Convention. The property offers 801 guest rooms and suites, multiple restaurants, a vibrant rooftop bar, a sprawling pool, spa, and fitness center. The hotel will also have over 120,000 square feet of indoor and outdoor meeting and event space, including a grand ballroom, junior ballroom, 25 breakout rooms and pre-function meeting space with waterfront views. The Bellman is responsible for providing exceptional customer service to guests by assisting with luggage and room deliveries, shoeshines, providing directions and information, and ensuring a warm welcome and farewell. This role plays a key part in creating a positive first and last impression of the hotel, while supporting front desk and concierge operations as needed.

Requirements

Excellent customer service, communication, and problem-solving skills.
Maintain a professional business appearance, attitude, and performance.
Ability to work a variety of shifts, including weekends and holidays.
Prior customer service experience required, preferably in hotels.
Valid driver's license with the ability to safely operate a vehicle.
Ability to lift, carry, and place objects weighing up to 50 lbs without assistance.
Ability to move, push, and pull objects weighing up to 100 lbs without assistance.
Ability to stand, walk, or sit for extended periods or entire work shifts.
Requires constant motion, including bending, pushing, and pulling.

Responsibilities

Engage warmly and professionally with guests, using friendly and appropriate language. Make an effort to interact with as many guests as possible, creating a welcoming and personalized experience.
Remain actively engaged with guests at all times. Anticipate their needs and strive to exceed expectations whenever possible.
Always greet guests with a pleasant smile and open the door for them as a sign of courteous and attentive service.
Ensure all arriving and departing guests are greeted with the utmost courtesy and provided with prompt, efficient service.
Store, retrieve, assist, and load luggage for guests as needed following the hotel policies and procedures
Be knowledgeable of parking procedures and assist guests accordingly.
Provide support to the Concierge and Guest Relations teams as needed, assisting with transportation arrangements such as taxi and shuttle scheduling, as well as coordinating special guest requests.
Ensure timely delivery of parcels, mail, and special deliveries to guestrooms, executive offices, or meeting rooms.
Maintain cleanliness and orderliness of public areas and bell closet.
Follow up on guest complaints to ensure issues are resolved by adhering to the service recovery process.
Use bell carts effectively and safely.
Ensure the floor is fully covered at all times to provide continuous support and service.
Direct guests and, whenever possible, escort them to their destination within the hotel.
Notify the Front Desk and Guest Services promptly of VIP arrivals.
Be familiar with local attractions and businesses, prioritizing recommendations of on-site venues.
Be knowledgeable about all hotel amenities, facilities, and hours of operation.
Understand the inter-relationship between departments, including Ideal Services, Guest Services, Housekeeping, Food & Beverage Outlets, Banquets, Sales, Engineering, and Purchasing.
Proper phone etiquette; answering the phone with a smile in your voice.
Follow all company policies and procedures; maintain a clean uniform and professional personal appearance; uphold confidentiality of proprietary and guest information; and protect company assets.
Perform other duties and special projects as assigned by management.
Follow all company safety and security policies; report accidents, injuries, and unsafe conditions promptly; and complete all required safety training and certifications.
Work collaboratively with team members across departments to ensure a seamless guest experience.