Bellperson
About The Position
Responsible for the delivery of Guest’s to their room, luggage, messages and any other items for delivery within the Hotel. Ensure that the Lobby and front entrance are kept clean, paying special attention to all glass areas and the main doors as well as anything left behind in the seating areas. Ensure that all deliveries for Guests and colleagues are correctly recorded and then delivered to the correct destination in a timely fashion. Ensure all guest interactions and performance are in accordance with Forbes Standards. Maintain a presence in the Lobby when not delivering luggage to guest rooms, offering assistance to Guests, under the direction of the Guest Services leaders. Undertake the duties and responsibilities of the Doorman, as directed by the Guest Service Manager. Ensure all luggage is collected from guestrooms within the standard time. Ensure that all luggage is delivered immediately as instructed by Royal Service and placed in the room to the correct standard. Handle all Guest property with extreme care. To assist with room changes as directed by the Front Office. Ensure that all long-term Guest luggage is stored correctly and logged in the correct manner. Ensure that guest elevators are only used when is absolutely necessary and when deliveries to guestrooms are of an urgent nature - this will be deemed by the Guest Service Manager. To assist in the departmental training of new colleagues. Be aware of all functions that are taking place in the hotel and to direct guests to the correct destination. Display an attitude of friendliness, courtesy and sincerity to all Guests (both internal and external), making them feel welcome and at ease, using guest names at every given opportunity. Be fully aware of all restaurants and services in the Hotel, being knowledgeable of opening times, type of cuisine and dress code. Maintain amicable and co-operative working relations with other departments in the Hotel. Comply with all Health and Safety legislation, using working practices that are safe and sensible to your colleagues and to yourself Be aware of the departmental schedule and to always be on time for duty
Requirements
- Proficient in English (verbal & written).
- Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective
- Must be flexible in terms of working hours and willing to work overnight
- Must be able to lift up to 25kg
Nice To Haves
- Prior experience in customer service an asset
Responsibilities
- Responsible for the delivery of Guest’s to their room, luggage, messages and any other items for delivery within the Hotel.
- Ensure that the Lobby and front entrance are kept clean, paying special attention to all glass areas and the main doors as well as anything left behind in the seating areas.
- Ensure that all deliveries for Guests and colleagues are correctly recorded and then delivered to the correct destination in a timely fashion.
- Ensure all guest interactions and performance are in accordance with Forbes Standards.
- Maintain a presence in the Lobby when not delivering luggage to guest rooms, offering assistance to Guests, under the direction of the Guest Services leaders.
- Undertake the duties and responsibilities of the Doorman, as directed by the Guest Service Manager.
- Ensure all luggage is collected from guestrooms within the standard time.
- Ensure that all luggage is delivered immediately as instructed by Royal Service and placed in the room to the correct standard.
- Handle all Guest property with extreme care.
- To assist with room changes as directed by the Front Office.
- Ensure that all long-term Guest luggage is stored correctly and logged in the correct manner.
- Ensure that guest elevators are only used when is absolutely necessary and when deliveries to guestrooms are of an urgent nature - this will be deemed by the Guest Service Manager.
- To assist in the departmental training of new colleagues.
- Be aware of all functions that are taking place in the hotel and to direct guests to the correct destination.
- Display an attitude of friendliness, courtesy and sincerity to all Guests (both internal and external), making them feel welcome and at ease, using guest names at every given opportunity.
- Be fully aware of all restaurants and services in the Hotel, being knowledgeable of opening times, type of cuisine and dress code.
- Maintain amicable and co-operative working relations with other departments in the Hotel.
- Comply with all Health and Safety legislation, using working practices that are safe and sensible to your colleagues and to yourself
- Be aware of the departmental schedule and to always be on time for duty
Benefits
- Paid time off
- Medical, Dental and Vision Insurance, 401K
- Complimentary shift meal
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies and Educational Assistance for further development
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability Committee
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
