Bellperson/Valet- Full Time
About The Position
To provide valet and bell services in accordance to guest's expectations and established performance standards. Bell services includes but not limited to: Escorting guests to their rooms after check-in, orientating them to our property, bringing luggage to/from the room, delivering items such as flowers, gifts, envelopes, faxes, giving directions, and other tasks as assigned by management. An important responsibility of the bell-valet is acting as an ambassador to the resort and possess' thorough knowledge of the resort's services and outlet hours. Greeting all arriving guests with a warm and sincere greeting. Greeting all departing guests with a warm and sincere thank you. Follow valet and laundry procedures. Demonstrate a guest-driven service style with a sense of urgency in interactions, execution and recovery. Follow all codes of safe practices Always maintain a professional presentation within the guidelines of the resort's uniform and grooming standards. Must be able to drive vehicles with a standard transmission. Clean and refuel resort vehicles as necessary Be able to work the third shift-overnight if required. This brief job profile is to give a general idea of the job and in no way states or implies that these are the only job duties to be performed by the associate in this position. Other duties will be assigned.
Requirements
- To perform this job successfully, an individual must possess excellent communication and customer service skills.
- Must have a positive attitude, be able to multitask, plan, and be a team player.
- Ability to drive manual transmission is required
- Must be willing to work overnight shifts when needed.
- Must be at least 21 years old.
- Must have a valid California state issued driver's license.
- Must have a clean DMV printout.
- Will need to pass a pre-employment drug test.
Nice To Haves
- Experience at a similar style resort is preferred; or equivalent combination of education and experience.
Responsibilities
- Escorting guests to their rooms after check-in
- Orientating them to our property
- Bringing luggage to/from the room
- Delivering items such as flowers, gifts, envelopes, faxes
- Giving directions
- Acting as an ambassador to the resort
- Possess' thorough knowledge of the resort's services and outlet hours
- Greeting all arriving guests with a warm and sincere greeting
- Greeting all departing guests with a warm and sincere thank you
- Follow valet and laundry procedures
- Demonstrate a guest-driven service style with a sense of urgency in interactions, execution and recovery
- Follow all codes of safe practices
- Always maintain a professional presentation within the guidelines of the resort's uniform and grooming standards
- Must be able to drive vehicles with a standard transmission
- Clean and refuel resort vehicles as necessary
- Be able to work the third shift-overnight if required
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
