Bellperson Liaison (Part-Time) | InterContinental Miami Downtown

IHG • Miami, FL

4h • $17 • Onsite

About The Position

As the world's largest family of luxury hotels, we all take great pride in being
genuine ambassadors of the InterContinental® brand. Shaped by decades of
international know-how and local insights, our passion for luxury travel spans
cultures and customs. Inspiring us to create warm and sophisticated experiences
for those seeking a richer perspective on the world.

At InterContinental Hotels & Resorts® we want our guests to feel special,
cosmopolitan and In the Know which means we need you to:

Be charming by being approachable, having confidence and showing respect.
Stay in the moment by understanding and anticipating guests’ needs, being
attentive and taking ownership of getting things done.
Make it memorable by being knowledgeable, sharing stories and showing your
style to create moments that make people feel special.

A Shining Star Among Downtown Miami Hotels, the InterContinental Miami features
the city's premier accommodations, convention, and meeting facilities.
Overlooking sparkling Biscayne Bay, we provide a secure, inviting environment in
a well-established area of the city. Priding ourselves on being ONE GREAT
TEAM and honored as one of the TOP WORKPLACES of South Florida by the Sun
Sentinel for the nineth year.

As the Bellperson Liaison, you will assist incoming and outgoing guests in
transporting luggage to and from guest rooms.

Requirements

• High School diploma or equivalent, plus some guest service experience or hotel experience preferred.
• Must speak fluent English.
• Carrying, pushing, or lifting items weighing up to 100 pounds
• Moving about the public areas
• Handling objects such as luggage
• Bending, stooping, kneeling
• Communication skills are utilized a significant amount of time when interacting with clients, guests and employees.
• Reading and writing abilities are utilized often when completing departmental records/logs, reading road signs, etc..

Nice To Haves

• Other languages preferred.

Responsibilities

• Promptly and safely transport luggage to and from guest rooms.  May secure, tag and store luggage at guest’s request.
• Explain and promote hotel facilities, outlets, and services to guest and provide information to guests regarding local attractions and activities.
• Respond appropriately to guest complaints.      Inform supervisor of major problems, complaints, disturbances or dissatisfied guests.
• Promote team work and quality service through daily communications and coordination with other departments.
• May regularly inspect and clear hotel entrance and surrounding areas of litter and debris.
• Perform other duties as assigned which may include but is not limited to accepting dry cleaning from guest and secure for pick up by dry cleaning company; delivering clean laundry or guest mail/messages, or sundry items to guest rooms, and responding to other special requests.

Benefits

• We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and many other benefits to eligible employees. Additionally, hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED