Assistant Restaurant & Bar Manager (Full-time) | InterContinental Miami Downtown

IHG • Miami, FL

10h • $24 - $25

About The Position

As the world's largest family of luxury hotels, we all take great pride in being
genuine ambassadors of the InterContinental® brand. Shaped by decades of
international know-how and local insights, our passion for luxury travel spans
cultures and customs. Inspiring us to create warm and sophisticated experiences
for those seeking a richer perspective on the world.

At InterContinental Hotels & Resorts® we want our guests to feel special,
cosmopolitan and In the Know which means we need you to:

Be charming by being approachable, having confidence and showing respect.
Stay in the moment by understanding and anticipating guests’ needs, being
attentive and taking ownership of getting things done.
Make it memorable by being knowledgeable, sharing stories and showing your
style to create moments that make people feel special.

A Shining Star Among Downtown Miami Hotels, the InterContinental Miami features
the city's premier accommodations, convention, and meeting facilities.
Overlooking sparkling Biscayne Bay, we provide a secure, inviting environment in
a well-established area of the city. Priding ourselves on being ONE GREAT
TEAM, and nine times TOP WORKPLACES of South Florida by the Sun Sentinel.

As an Assistant Restaurant & Bar Manager, you will assist in managing assist in
managing one or more full-service food and beverage outlet(s)/bar on a daily
basis.  Serve as Restaurant Manager in his/her absence.   Adhere to federal,
state and local regulations concerning health safety or other compliance
requirements.

Requirements

• High school diploma or equivalent and one year supervisory experience in a full service restaurant or similar setting.
• This job requires ability to perform the following: Carrying or lifting items weighing up to 50 pounds Moving about the outlet(s) Handling objects, products Bending, stooping, kneeling
• Communication skills are utilized a significant amount of time when interacting with customers, employees and third parties
• Reading and writing abilities are utilized often when completing paperwork, ordering, and giving and receiving instructions. 
• Mathematical skills, including basic math, cash handling, and inventory management are utilized frequently.
• Problem solving, reasoning, motivating, organizational and training abilities are used often.
• Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.
• May be required to work nights, weekends, and/or holidays.

Nice To Haves

• Hospitality Management Degree or some college preferred.

Responsibilities

• Supervise day-to-day shift activities of one or more food and beverage outlet(s).  Schedule employees to ensure proper shift coverage. Assist in communicating and enforcing policies and procedures.
• Recommend and/or Initiate disciplinary or other staffing/human resources-related actions in accordance with company rules and policies.  Alert management of potentially serious issues.
• Ensure all staff is properly trained and certified if applicable and have the tools and equipment needed to effectively carry out their job functions.
• Ensure guests are greeted upon arrival.      Respond appropriately to guest complaints.  Maintain appropriate service recovery guidelines in order to ensure total guest satisfaction.
• Assist in monitoring performance of the restaurant through analysis of guest feedback and financial results.  Make recommendations for corrective action as needed.
• Assist in maintaining and enforcing procedures to (1) ensure the security and proper storage of restaurant inventory, and equipment, (2) ensure the security of monies, credit and financial transactions, (3) replenish supplies, inventory, uniforms, etc. in a timely and efficient manner, and (4) to minimize waste and control costs.
• Ensure that all restaurant equipment (coffee and soda machines, registers, etc.) is in proper operational condition and is cleaned on a regular basis.  Ensure that all restaurant facilities are cleaned, vacuumed, and properly stocked according to anticipated business volumes.  Notify Engineering immediately of any maintenance and repair needs.
• Promote teamwork and quality service through daily communication and coordination with other departments.  Key departmental contacts include Sales and Marketing, Catering, Banquets, Housekeeping, Maintenance and Guest Services.
• Interact with outside contacts: Guests – to ensure their total satisfaction Vendors – to ensure adequate inventory of supplies and equipment, to discuss pricing or service issues, to resolve any vendor performance issues, etc. Regulatory agencies – regarding safety and compliance matters Other contacts as needed (professional organizations, community groups, local media) 
• May serve as Manager on Duty 
• Perform other duties as assigned.

Benefits

• healthcare support
• dental
• vision
• disability and life insurance support
• a matching 401k plan
• Hotel discounts worldwide are available as well as access to a wide variety of discount programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED