Bellperson/Doorperson

AccorHotel•Washington, DC

7d•$19•Onsite

About The Position

Bellperson/Doorperson To be responsible for welcoming all guests to the hotel as well as bidding them farewell. The Bellperson is escorting guests to and from their accommodations, orienting them with the features of the property and their accommodations, assisting the guest in any way to make them feel more comfortable. What is in it for you: Employee benefit card offering discounted rates in Accor worldwide Learning programs through our Academies Opportunity to develop your talent and grow within your property and across the world! Ability to make a difference through our Corporate Social Responsibility activities What you will be doing: Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following: Consistently offer professional, friendly and engaging service Responsible for the warm arrival of our guests at the front door Promptly offer luggage assistance Answer guest queries in an informative and helpful way Assist concierge desk Flexible shifts including mornings, evenings and weekends Serves as an ambassador of the hotel Engages with guest and visitors Responsible for luggage handling in a courteous and efficient manner Have full knowledge of the hotel’s emergency procedures Follow department policies, procedures and service standards Follow all safety policies Other duties as assigned Physical aspects of the position include but are not limited to: Exert physical effort in transporting Guest items (i.e. boxes, luggage & miscellaneous items) (50-150 pounds/occasionally more) throughout the hotel. Ensure various physical movements throughout the work areas Reach 1-2 feet Remain in stationary position for 1 hour throughout work shift. Constant walking, and occasional ascending or descending ladders, stairs and ramps Frequent lifting, kneeling, pushing, pulling, and lifting

Requirements

Previous customer service experience preferred
Customer Service experience, preferably as a Bellperson, Doorperson or in hospitality environment
Excellent communication skills
Must possess a professional presentation
Strong interpersonal and problem solving abilities
Service focused personality and passion for hospitality
Ability to work cohesively with fellow colleagues as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times
Must be legally authorized to work in the U.S.A.

Responsibilities

Welcoming all guests to the hotel as well as bidding them farewell
Escorting guests to and from their accommodations
Orienting guests with the features of the property and their accommodations
Assisting the guest in any way to make them feel more comfortable
Consistently offer professional, friendly and engaging service
Responsible for the warm arrival of our guests at the front door
Promptly offer luggage assistance
Answer guest queries in an informative and helpful way
Assist concierge desk
Flexible shifts including mornings, evenings and weekends
Serves as an ambassador of the hotel
Engages with guest and visitors
Responsible for luggage handling in a courteous and efficient manner
Have full knowledge of the hotel’s emergency procedures
Follow department policies, procedures and service standards
Follow all safety policies
Other duties as assigned

Benefits

Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities

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