Bellperson / Bellman
About The Position
Are you passionate about serving others and creating memorable guest experiences? As a Bellperson, you'll be at the heart of the hotel's guest reception area, playing a key role in shaping each guest's stay. Your proactive, responsive, and caring nature will make all the difference. If you enjoy engaging with people, have a winning personality, and take pride in responsibility-this is the perfect role for you! At Concord Hospitality, we foster a culture where everyone is valued and treated with respect. Join a team that believes in quality, integrity, community, profitability, and having fun! Position Summary: The Bellperson is responsible for welcoming guests, assisting with luggage, and ensuring a smooth arrival and departure experience. You'll be the first and last impression for our guests, providing helpful information, personalized service, and a warm, professional demeanor throughout their stay.
Requirements
- High school diploma or equivalent preferred.
- Previous hospitality or customer service experience is a plus.
- Excellent communication and interpersonal skills.
- Ability to lift and carry heavy luggage and stand for extended periods.
- Professional appearance and positive attitude.
- Familiarity with the local area is helpful.
- Flexible availability including weekends and holidays.
Responsibilities
- Greet guests warmly upon arrival and departure.
- Assist with loading/unloading luggage and escort guests to their rooms.
- Explain room features, hotel amenities, and services.
- Organize and store luggage in designated areas.
- Read and match luggage tags, write claim tickets, and ensure proper handling.
- Respond promptly to guest requests and resolve issues or escalate as needed.
- Provide accurate information about hotel services and local attractions.
- Stay informed on current events and entertainment in the area.
- Coordinate with valet, front desk, and housekeeping for seamless service.
- Perform other job-related duties as assigned.
Benefits
- Competitive Pay
- Medical, Dental & Vision Plans
- Prescription Discounts
- 401K Retirement Program with Company Contribution
- Complimentary Hotel Room Night Program (7 free nights/year)
- Group Life Insurance (equal to annual salary)
- Voluntary Short & Long-Term Disability
- Verizon Wireless Discount (up to 18%)
- Education Assistance Programs (University of Phoenix tuition discounts)
- Learning & Development through LMS and classroom training
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Accommodation
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
