Bellman/Driver

Sonesta Hotels•Houston, TX

About The Position

We’re Sonesta International Hotels. The 8th largest hotel company in the U.S.—and growing fast. An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect. Together We Thrive—bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting. Job Description Summary Seeking a Part-Time Bell Attendant/Driver who will be responsible for greeting guests and handles luggage in a courteous and efficient manner upon check-in and check-out. Delivers guest mail, messages, packages, etc. Pick up and deliver guest laundry. Drives the hotel shuttle to transport guests to and from the hotel within a three (3) mile radius. Job Description

Requirements

High school education or equivalent
Must speak fluent English
Excellent communication skills
Must have six months guest service experience or hotel experience preferred
Valid driver’s license required with a good driving record, which will be updated every 6 months
Ability to stand and walk for prolonged periods of time
Ability to bend, squat, kneel, climb, and reach daily
Ability to lift, carry and store in overhead areas approximately 50 pounds and push and/or pull a luggage cart weighing approximately 200 pounds
Ability to work in extreme temperatures
Ability to read and write
Ability to comply with van driver and/or valet parker requirements
Flexibility for both AM/PM shifts, and may be required to work nights, weekend, and/or holidays

Responsibilities

Promptly greet, welcome, and assist guests upon arrival
Assist guests to load and unload luggage from the vehicle
Inform guests of parking options
Safely handle luggage to and from guest rooms.
May secure, tag, and store luggage at guest’s request
Deliver guest mail, messages, packages, etc. at guest’s request
Pick up and deliver guest laundry
Explain and promote hotel facilities, outlets, and services to guest and provide information to guests regarding local attractions and activities
Perform any other duties as assigned by management
Perform a daily vehicle inspection of the shuttle at the start of the shift
Always maintain hotel shuttle clean
Transport guests to and from the hotel within a 3-mile radius
Always remain on the scheduled route
Ensure the safety of all passengers and their belongings
Load/unload guest luggage
Perform any other tasks as assigned by management