Bell / Valet Captain
About The Position
The Bell / Valet Captain sets the tone for Sonesta’s mission of “Wowing” our guests with Amazing Moments. The role’s primary responsibility is leading the charge to assist arriving and departing guests in transporting luggage to and from guest rooms. The captain ensures high quality service through leadership of the Bell/Valet team. The ideal candidate has a passion for hospitality and going beyond for our guests. The ideal candidate has a passion for hospitality and going beyond for our guests. Job Description Work Environment Must be able work in a fast-paced environment. Guest-facing position working throughout the hotel (lobby, elevators, guest room corridors and guest rooms).
Requirements
- Previous leadership experience in bellman or valet role preferred.
- Previous hotel experience, or retail customer service preferred.
- Professional verbal communication skills.
- Excellent interpersonal and customer service skills, including dealing with difficult guests.
- Reading and writing abilities to complete departmental records and logs.
- Excellent organizational skills and attention to detail.
- Ensure overall guest satisfaction.
Responsibilities
- Assist in supervising the Bell/Valet Services function; ensure staff is properly trained including service expectations, hotel facilities and services, local directions, safety and emergency procedures, etc.
- Conduct standup meetings with the Bell / Valet team.
- Conduct scheduling in conjunction with the Front Office leadership.
- Communicating parking situations to hotel leadership (limitations and concerns)
- Ensuring guest car key control policies are followed and enforced.
- Welcome and acknowledge all arriving guests in a courteous and professional manner.
- Transport luggage to and from guest rooms.
- Secure, tag and store luggage at guest’s request.
- Direct guests to appropriate hotel staff for assistance with questions and special requests regarding food, laundry, concierge services, or housekeeping.
- Respond appropriately to guest complaints.
- Write and report auto accident reports. Informing Security Department and Front Office Manager.
- Promote hotel facilities, outlets, and services for guests and provide information to guests regarding local attractions and activities.
- Respond appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.
- Promote team work and quality service through daily communication and coordination with other departments
- Respond to guest requests promptly and professionally; promote hotel services, facilities and outlets; provide guests with information such as local attractions and directions.
- Adhere to uniform and grooming standards.
- Perform other duties as requested by management.
Benefits
- Medical, Dental and Vision Insurance
- Health Savings Account with Company Match
- 401(k) Retirement Plan with Company Match
- Paid Vacation and Sick Days
- Sonesta Hotel Discounts
- Educational Assistance
- Paid Parental Leave
- Company Paid Life Insurance
- Company Paid Short Term and Long Term Disability Insurance
- Various Employee Perks and Discounts
- Hospital Indemnity
- Critical Illness Insurance
- Accident Insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1-10 employees
