Bell Staff

The Jefferson Hotel•Richmond, VA

1d•Onsite

About The Position

The Jefferson Hotel is seeking a professional and dependable Bell Staff team member to join our Guest Services department. This highly visible, guest-facing role is responsible for creating a memorable arrival and departure experience through warm, attentive, and efficient service. The ideal candidate is polished, personable, and proactive, with a genuine passion for hospitality and guest satisfaction. This position requires flexibility, including weekends, holidays, occasional overnight shifts, and overtime as business needs dictate.

Requirements

Must be able to work any day of the week, including weekends and holidays.
Availability for shifts between 7:00 AM and 11:00 PM is required, with the ability to work overnight shifts and overtime as needed.
Must possess a valid Virginia driver’s license and provide a current driving record with 0 or more points.
Prior customer service or hospitality experience preferred, especially in a luxury or high-volume environment.
Must maintain a neat, well-groomed, and professional appearance at all times.
Strong communication skills and a commitment to delivering exceptional, personalized service.
Strong verbal communication and interpersonal skills.
Ability to lift and transport luggage safely throughout the shift.
Ability to stand and walk for extended periods, including time outdoors while assisting with vehicles.
Calm and composed under pressure, particularly during peak arrival and departure times.
Reliable, punctual, and able to work collaboratively in a team-oriented environment.

Responsibilities

Greet and assist arriving and departing guests with warmth, professionalism, and efficiency.
Escort guests to the front desk or guest rooms while safely transporting and delivering luggage.
Acquaint guests with hotel amenities, dining outlets, and services, including restaurant hours and notable details about the hotel’s history.
Provide accurate directions and personalized recommendations for on-property and local experiences.
Assist with parking and retrieving guest vehicles in a safe and timely manner.
Safely operate both automatic and manual transmission vehicles.
Maintain awareness of guest activity in and around the lobby to ensure proactive service.
Anticipate guest needs and respond promptly to requests.
Participate in training for overnight coverage and assist during overnight shifts as required.
Uphold The Jefferson Hotel’s service standards in all guest interactions.