Bell Staff

Kalispel Tribe Careers•Airway Heights, WA

About The Position

Summary of Functions: Responsible for greeting and assisting the guests of the Northern Quest Resort and Casino Essential Duties and Responsibilities Ensures compliance with the Kalispel Tribe of Indians- Internal Controls, and Northern Quest Resort and Casino Policies and Procedures. Provide exceptional service to customers and employees when performing job duties and conduct oneself in a professional and businesslike manner to reflect Northern Quest’s high standard of excellence. Sincerely greets everyone at all times. Smiles, makes eye contact and verbally greets guests and co-workers from arrival to the property through departure. Exhibit a genuine sense of interest and concern for the guest. Assists guests getting in or out of automobile. Assists guests into and out of the hotel. Assists guest with luggage, parking arrangements and directional information within the resort and the local area. Escort and direct guests throughout the property. Provide prompt luggage service and orientation of the guest rooms. May be required to park and retrieve guest’s vehicles during shift. Follow procedures regarding the handling of keys and valet ticket distribution. Assumes responsibility for safe and correct care and usage of all vehicles and equipment used or assigned. Report accidents or injuries to management or security immediately. Works as a team with other associates to maintain the best service standards available. Report unsafe conditions and anticipate hazards constantly. Use proper interpersonal skills when dealing with customers and employees. Works to ensure “Special Requests” of guests are handled properly. Capably answer questions about the entire hotel. Up sells and suggests the use of the resort’s outlets and services. Share information with other departments to facilitate their successful performance. Assists with maintaining cleanliness of front entrance of hotel. Ensure guest confidentiality standards are followed. Responsible for maintaining a good attendance record. Ensure control/protection of company assets. Distributes information with current brochures, fliers and Resort information. This job description does not list all of the duties of this position. You may be instructed by management to perform other duties as assigned.

Requirements

Must be computer literate with working knowledge of Microsoft programs and other computer software.
Ability to drive both automatic and manual transmission vehicles.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
Ability to deal with problems involving a few concrete variables in standardized situations.
Ability to maintain effective working relationships with department head and employees.
Excellent organizational, communication and interpersonal skills.
High school diploma or GED
Ability to obtain and maintain a Kalispel Tribal Gaming License.
Must have in possession a valid state driver’s license while on shift.
Must be able to be insured by the company insurance carrier.
Available and willing to work nights, weekends and holidays as required.
Hepatitis A & B vaccinations are required as a condition of employment.
Requires the ability to lift and/or move objects weighing up to 50 pounds
Constantly requires the ability to give and receive detailed information through verbal communication.
Constantly requires verbally expressing or exchanging ideas of important instructions accurately, loudly, or quickly.
Constantly requires working with fingers rather than the whole hand or arm.
Constantly requires repetitive movement of the wrists, hands and/or fingers.
Constantly requires walking, standing, or moving about to accomplish tasks.
Frequently requires standing and/or sitting for sustained periods of time.
Occasionally requires ascending or descending stairs or ramps using feet and legs and/or hands and arms.
Occasionally requires raising objects from a lower to a higher position or moving objects horizontally.
Occasionally requires stooping which entails the use of the lower extremities and back muscles. Infrequently requires crouching.
Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus.

Nice To Haves

Experience in a four star/four diamond hotel preferred.

Responsibilities

Ensures compliance with the Kalispel Tribe of Indians- Internal Controls, and Northern Quest Resort and Casino Policies and Procedures.
Provide exceptional service to customers and employees when performing job duties and conduct oneself in a professional and businesslike manner to reflect Northern Quest’s high standard of excellence.
Sincerely greets everyone at all times.
Smiles, makes eye contact and verbally greets guests and co-workers from arrival to the property through departure.
Exhibit a genuine sense of interest and concern for the guest.
Assists guests getting in or out of automobile.
Assists guests into and out of the hotel.
Assists guest with luggage, parking arrangements and directional information within the resort and the local area.
Escort and direct guests throughout the property.
Provide prompt luggage service and orientation of the guest rooms.
May be required to park and retrieve guest’s vehicles during shift.
Follow procedures regarding the handling of keys and valet ticket distribution.
Assumes responsibility for safe and correct care and usage of all vehicles and equipment used or assigned.
Report accidents or injuries to management or security immediately.
Works as a team with other associates to maintain the best service standards available.
Report unsafe conditions and anticipate hazards constantly.
Use proper interpersonal skills when dealing with customers and employees.
Works to ensure “Special Requests” of guests are handled properly.
Capably answer questions about the entire hotel.
Up sells and suggests the use of the resort’s outlets and services.
Share information with other departments to facilitate their successful performance.
Assists with maintaining cleanliness of front entrance of hotel.
Ensure guest confidentiality standards are followed.
Responsible for maintaining a good attendance record.
Ensure control/protection of company assets.
Distributes information with current brochures, fliers and Resort information.