Bell Person - Palms Casino - On Call

San Manuel Band of Mission Indians•Las Vegas, NV

11d•Onsite

About The Position

Responsible for providing outstanding, friendly, and informative guest service while assisting with guest luggage and coordinating tour group luggage handling.

Requirements

Must be at least 21 years of age
Ability to communicate effectively with guests, team members and management in both written and verbal form
Fluent in English
Understand and comply with all company, departmental and Gaming Control Board rules and regulations, policies and procedures
Must be able to work any day of the week and any shift to include weekends and holidays
Must be able to establish and maintain effective working relationship with team members and guests
Must maintain a valid driver's license
Must be tolerant to varying conditions of noise level, temperature, illumination, and air quality.
May be exposed to smoke.
The noise level in the work environment is usually moderate to loud.
Constant contact with executives, department management, employees, and guests.
Prolonged sitting or standing and mobility.
Balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, repetitive motions
Lift, carry, push, pull or otherwise move objects and/or move up to 75 pounds occasionally
Eye/hand coordination.
Use of standard office equipment.
Ability to distinguish letters, numbers, and symbols

Responsibilities

Greets arriving guests and retrieves the guest’s luggage and bags
Answers to all guests using their name, answering questions in a manner that reflects an understanding of the department and property in general
Escorts guests to their room, explaining room facilities
Transport departing guest’s luggage from the room to the lobby, ensuring that the guest has verified that all luggage has been accounted for
Assist with keeping lobby and drive area clean and orderly
Assist supervisors in identifying guests with special needs to ensure the protection of the company assets and best guest service possible
Transport departing guests’ luggage from the room to the lobby, ensuring that the guest has verified that all luggage has been accounted for
Ensure that luggage has been stored safely according to prescribed procedures
Provide gracious, attentive, and friendly service
Performs other duties as required