About The Position

Responsible for providing outstanding, friendly, and informative guest service while assisting with guest luggage and coordinating tour group luggage handling.

Requirements

  • Must be at least 21 years of age
  • Ability to communicate effectively with guests, team members and management in both written and verbal form
  • Fluent in English
  • Understand and comply with all company, departmental and Gaming Control Board rules and regulations, policies and procedures
  • Must be able to work any day of the week and any shift to include weekends and holidays
  • Must be able to establish and maintain effective working relationship with team members and guests
  • Must maintain a valid driver's license
  • Must be tolerant to varying conditions of noise level, temperature, illumination, and air quality
  • May be exposed to smoke
  • The noise level in the work environment is usually moderate to loud
  • Constant contact with executives, department management, employees, and guests
  • Prolonged sitting or standing and mobility
  • Balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, repetitive motions
  • Lift, carry, push, pull or otherwise move objects and/or move up to 75 pounds occasionally
  • Eye/hand coordination
  • Use of standard office equipment
  • Ability to distinguish letters, numbers, and symbols

Responsibilities

  • Greets arriving guests and retrieves the guest’s luggage and bags
  • Answers to all guests using their name, answering questions in a manner that reflects an understanding of the department and property in general
  • Escorts guests to their room, explaining room facilities
  • Transport departing guest’s luggage from the room to the lobby, ensuring that the guest has verified that all luggage has been accounted for
  • Assist with keeping lobby and drive area clean and orderly
  • Assist supervisors in identifying guests with special needs to ensure the protection of the company assets and best guest service possible
  • Transport departing guests’ luggage from the room to the lobby, ensuring that the guest has verified that all luggage has been accounted for
  • Ensure that luggage has been stored safely according to prescribed procedures
  • Provide gracious, attentive, and friendly service
  • Performs other duties as required
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