The Chase Park Plaza Bell/Luggage Attendant

Sonesta International Hotels Corporation•St Louis, MO

11d•$13

About The Position

Assist incoming and outgoing guests in entering/exiting the hotel and transporting luggage to and from guest rooms. Operate Shuttle in a safe and responsible manner on a scheduled route to all designated destinations. Job Description Principle duties and responsibilities (Essential Functions) include: Key Job Functions Promptly and safely transport luggage to and from guest rooms. May secure, tag, and store luggage at the guest’s request. Deliver guest room packages and room drops as needed in a timely and professional manner. Serve as a Hotel Bell/Luggage Attendant when scheduled, giving a warm welcome and departure for all guests. Explain and promote hotel facilities, outlets, and services to guests and provide information to guests regarding local attractions and activities. Respond appropriately to guest complaints. Inform supervisor of major problems, complaints, disturbances, or dissatisfied guests. Perform other duties as assigned, which may include but are not limited to accepting dry cleaning from guests and securing it for pick up by the dry cleaning company, delivering clean laundry or guest mail/messages, or sundry items to guest rooms, and responding to other special requests. Promote teamwork and quality service through daily communications and coordination with other departments. May regularly inspect and clear the hotel entrance and surrounding areas of litter and debris. Abide by all traffic laws, regulations, and company policy at all times. Perform daily inspection of the shuttle to ensure cleanliness and good working order. Deliver superior service to guests at all times. Report damage to the shuttle to the supervisor immediately. Complete the incident report with the Property Manager. Assist with routine cleaning and detailing of the shuttle. Maintain mileage and maintenance records as required. Maintain fuel and fluid levels at all times. Promptly report all maintenance issues to the Property Manager. Assist passengers on and off the vehicle, as necessary, ensuring safe transport. Enforce federal, state, and company guidelines for shuttle passengers. Deliver Passionate & Engaging Service to our Guests You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs to exceed their expectations You will consistently deliver our mission of amazing hospitality TO WOW EVERY GUEST by Doing the Right Thing and Going Beyond : G reet or welcome everyone warmly with a smile U se eye and ear contact and the guest’s name E stablish/anticipate needs S olve and own all requests/complaints T hank everyone Build a solid relationship with your Colleagues Treat colleagues with respect and dignity Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Carrying, pushing, or lifting items weighing up to 100 pounds
Moving about the public areas
Clean driving record and ability to meet federal and state driving standards.
Bending, stooping, kneeling
Communication skills are utilized a significant amount of time when interacting with clients, guests, and employees.
Reading and writing abilities are often utilized when completing departmental records/logs, reading road signs, etc.
May be required to work nights, weekends, and/or holidays.
Ability to exercise judgment and operate under time pressure.
Ability and willingness to follow traffic laws and regulations, and company policy and procedure.
Must be able to pass a background check as well as pre-employment and random drug screening.

Responsibilities

Promptly and safely transport luggage to and from guest rooms.
May secure, tag, and store luggage at the guest’s request.
Deliver guest room packages and room drops as needed in a timely and professional manner.
Serve as a Hotel Bell/Luggage Attendant when scheduled, giving a warm welcome and departure for all guests.
Explain and promote hotel facilities, outlets, and services to guests and provide information to guests regarding local attractions and activities.
Respond appropriately to guest complaints.
Inform supervisor of major problems, complaints, disturbances, or dissatisfied guests.
Perform other duties as assigned, which may include but are not limited to accepting dry cleaning from guests and securing it for pick up by the dry cleaning company, delivering clean laundry or guest mail/messages, or sundry items to guest rooms, and responding to other special requests.
Promote teamwork and quality service through daily communications and coordination with other departments.
May regularly inspect and clear the hotel entrance and surrounding areas of litter and debris.
Abide by all traffic laws, regulations, and company policy at all times.
Perform daily inspection of the shuttle to ensure cleanliness and good working order.
Deliver superior service to guests at all times.
Report damage to the shuttle to the supervisor immediately.
Complete the incident report with the Property Manager.
Assist with routine cleaning and detailing of the shuttle.
Maintain mileage and maintenance records as required.
Maintain fuel and fluid levels at all times.
Promptly report all maintenance issues to the Property Manager.
Assist passengers on and off the vehicle, as necessary, ensuring safe transport.
Enforce federal, state, and company guidelines for shuttle passengers.
Deliver Passionate & Engaging Service to our Guests
Build a solid relationship with your Colleagues
Treat colleagues with respect and dignity