Part Time Bell/Luggage Attendant

Sonesta Hotels • Fort Lauderdale, FL

5d

About The Position

The Bell Attendant sets the tone for Sonesta’s mission of “Wowing” our guests with Amazing Moments. Transporting and storing luggage to and from guest rooms. Job Description Deliver guest room packages and room drops as needed in a timely and professional manor. Explain and promote hotel facilities, outlets, and services to guest and provide information to guests regarding local attractions and activities. Respond appropriately to guest complaints. Inform supervisor of major problems, complaints, disturbances or dissatisfied guests. Perform other duties as assigned which may include but is not limited to accepting dry cleaning from guest and secure for pick up by dry cleaning company, delivering clean laundry or guest mail/messages, or sundry items to guest rooms, and responding to other special requests. Perform other duties as assigned which may include but is not limited to accepting dry cleaning from guest and secure for pick up by dry cleaning company, delivering clean laundry or guest mail/messages, or sundry items to guest rooms, and responding to other special requests. The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This job description is subject to change at any time

Requirements

• Professional verbal communication skills
• Excellent interpersonal and customer service skills including dealing with difficult guests
• Excellent organizational skills and attention to detail

Responsibilities

• Transporting and storing luggage to and from guest rooms
• Deliver guest room packages and room drops as needed in a timely and professional manor
• Explain and promote hotel facilities, outlets, and services to guest
• Provide information to guests regarding local attractions and activities
• Respond appropriately to guest complaints
• Inform supervisor of major problems, complaints, disturbances or dissatisfied guests
• Accepting dry cleaning from guest and secure for pick up by dry cleaning company
• Delivering clean laundry or guest mail/messages, or sundry items to guest rooms
• Responding to other special requests

Benefits

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees