Bell Clerk

THE WATERFRONT BEACH RESORT•Huntington Beach, CA

34d•$19 - $19•Onsite

About The Position

WHAT YOU’LL DO - Greets customers immediately with a friendly and sincere welcome. Listens and responds to guest inquiries using a positive, clear speaking voice. Answers questions and offer assistance giving accurate information regarding outlet hours, other hotel services, directions to local attractions or function rooms, car rentals, shuttle service, etc. Remain calm and attentive, especially during heavy hotel activity and emergencies. Assist as a human arrow to guide guests. - Ensure guest requests are delivered upon within the time promised and according to brand standard by dispatching request to Bell Attendants via PMS or radio. Collect luggage from guests or team members, anticipate the next move for the luggage, load cart or tag and store accordingly. Maintain order and timely service by managing the Bell Request Log & Package Handling Log. Coordinate and dispatch group room deliveries. Responsible for handling guest laundry valet. - Organizes and store luggage as necessary in a designated area. - Retrieve any guest request items from respective departments. Retrieves guest items from cars, busses, vans and carts. Grasp, lift, carry and/or load luggage and packages onto a bell cart to transport items throughout hotel to designated room. Navigates bell cart through public areas, guest room corridors and to elevators. Retrieves bicycles for guests who want to rent bikes and issues the bike to guests. WHAT YOU BRING - Prior guest service or hospitality experience, preferred. YOUR JOURNEY TO SUCCESS STARTS HERE At The Waterfront Beach Resort, a Hilton Hotel, we believe in providing extraordinary and personalized service to our guests and an exceptional working environment for our people. We offer a gratifying career in hospitality as distinct as our reputation. Through experience, training and career development, our associates are inspired and encouraged to achieve their goals while creating unforgettable memories for our guests. The Waterfront Beach Resort offers a great platform to begin or enhance your hospitality career. Discover new opportunities and hone your skills in an inviting workplace on the shores of the Pacific Ocean. We are always looking for passionate people who will embrace our promise in providing the finest hospitality to ensure our guests feel cared for and valued. We believe in helping our employees achieve the perfect work/life balance for optimal growth. WHAT WE LOOK FOR Individuals who are passionate about hotels and hospitality. Those people who strive to provide the best guest experience to each guest and will stop at nothing to do so. We look for individuals with innate traits such as charisma, personality, integrity, and camaraderie to be a part of a winning team. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. HOW WE’RE DIFFERENT A "family-like" work environment with over 30 years of excellence in hospitality will allow you to reach the highest levels of professional development. "One Team, One Dream" is our motto, and we live by it every day. We are only good as the company we keep, and it shines through in everything we do. BENEFITS At The Waterfront Beach Resort, you can learn, grow, and succeed. Work steps from the ocean alongside dedicated and driven hospitality professionals - Become part of an award-winning team at The Waterfront Beach Resort. - Benefit eligibility for Full-Time associates on the first of the month following 60-days of employment. (Medical, Dental, Vision, Voluntary Life Insurance, Aflac supplemental insurance, and Pet Insurance) - Access to Go Hilton team member travel program. - 401(k) or Roth 401(k) Retirement Plan with up to 4% company match. - Seven (7) Paid Holidays: New Year's Day, Easter Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day & Christmas Day. - Vacation accrual of two (2) weeks for Full-Time associates & one (1) week for Part-Time associates after completion of one year of employment. - Complimentary meals during working hours. - Complimentary parking during working hours. - Participate in Waterfront Wellness activities once a month through hosted stretching & yoga flow classes. - Engage in Waterfront Recognition Programs. (Service from the Heart cash rewards, department appreciation celebrations & be eligible to be nominated for Associate of the Quarter/Year) One Team, One Dream Qualifications

Nice To Haves

Prior guest service or hospitality experience, preferred.

Responsibilities

Greets customers immediately with a friendly and sincere welcome.
Listens and responds to guest inquiries using a positive, clear speaking voice.
Answers questions and offer assistance giving accurate information regarding outlet hours, other hotel services, directions to local attractions or function rooms, car rentals, shuttle service, etc.
Remain calm and attentive, especially during heavy hotel activity and emergencies.
Assist as a human arrow to guide guests.
Ensure guest requests are delivered upon within the time promised and according to brand standard by dispatching request to Bell Attendants via PMS or radio.
Collect luggage from guests or team members, anticipate the next move for the luggage, load cart or tag and store accordingly.
Maintain order and timely service by managing the Bell Request Log & Package Handling Log.
Coordinate and dispatch group room deliveries.
Responsible for handling guest laundry valet.
Organizes and store luggage as necessary in a designated area.
Retrieve any guest request items from respective departments.
Retrieves guest items from cars, busses, vans and carts.
Grasp, lift, carry and/or load luggage and packages onto a bell cart to transport items throughout hotel to designated room.
Navigates bell cart through public areas, guest room corridors and to elevators.
Retrieves bicycles for guests who want to rent bikes and issues the bike to guests.

Benefits

Benefit eligibility for Full-Time associates on the first of the month following 60-days of employment. (Medical, Dental, Vision, Voluntary Life Insurance, Aflac supplemental insurance, and Pet Insurance)
Access to Go Hilton team member travel program.
401(k) or Roth 401(k) Retirement Plan with up to 4% company match.
Seven (7) Paid Holidays: New Year's Day, Easter Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day & Christmas Day.
Vacation accrual of two (2) weeks for Full-Time associates & one (1) week for Part-Time associates after completion of one year of employment.
Complimentary meals during working hours.
Complimentary parking during working hours.
Participate in Waterfront Wellness activities once a month through hosted stretching & yoga flow classes.
Engage in Waterfront Recognition Programs. (Service from the Heart cash rewards, department appreciation celebrations & be eligible to be nominated for Associate of the Quarter/Year)

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume