Bell Captain - Hilton SF Union Square

Hilton•San Francisco, CA

5d•Onsite

About The Position

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! EOE/AA/Disabled/Veterans Come join the team at the Hilton San Francisco Union Square located in the heart of Downtown San Francisco! Just two blocks away you will have direct access to the Muni and BART. Here you will enjoy free meal on shift. We know that you’ll love being a part of the Hilton team! The team is currently seeking a Bell Captain to join their team. The ideal candidate for this role will possess: A minimum of 1-year of Customer Service experience. A minimum of 1-year of previous Bellman experience. The ability to work a flexible schedule that includes AM/PM and overnight shifts including weekends and holidays. Previous Supervisory experience is a PLUS! Ability to multi-task and be self-motivated with a hunger to grow their career. Shift Pattern: Full-Time Shifts\: Open Availability - AM /PM/Overnight Shift s including weekends and Holidays. Hourly Rate\: Probationary Rate\: $21.69 per hour, Full Rate (After 90 Days)\: $28.92 per hour What will I be doing? As a Bell Captain you would be responsible for supervising Bellpersons, transferring and storing guest luggage and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

Requirements

A minimum of 1-year of Customer Service experience.
A minimum of 1-year of previous Bellman experience.
The ability to work a flexible schedule that includes AM/PM and overnight shifts including weekends and holidays.
Ability to multi-task and be self-motivated with a hunger to grow their career.

Nice To Haves

Previous Supervisory experience is a PLUS!

Responsibilities

Greet and escort arriving and departing guests to and from their accommodations
Retrieve and transport guest luggage
Inspect guest rooms and acquaint guests with these rooms and their features
Respond to guest inquiries and requests in a timely, friendly and efficient manner
Organize and store luggage, as needed, according to guidelines
Supervise, monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward
Recruit, interview and train team members
Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
Assist in the maintenance, appearance and functionality of equipment