Bell Captain

IHG • San Antonio, TX

9d

About The Position

Provide timely and professional bell services for all incoming and outgoing guests, which may include temporary luggage storage, ensuring a high level of guest satisfaction.

Requirements

• High School diploma or equivalent, plus one year customer service experience including some supervisory training/experience preferred.
• Must speak fluent English.
• Carrying, pushing, or lifting items weighing up to 100 pounds
• Moving about the public areas
• Handling objects, products and computer equipment
• Bending, stooping, kneeling
• Communication skills are utilized a significant amount of time when interacting with clients, guests and employees.
• Reading and writing abilities are utilized often.
• Basic math skills are used frequently.
• Problem solving, reasoning, motivating and training abilities are often used.
• May be required to work nights, weekends, and/or holidays.

Nice To Haves

• Other languages preferred.

Responsibilities

• Assist in supervising the Bell Services function; ensure staff is properly trained including service expectations, hotel facilities and services, local directions, safety and emergency procedures, etc.
• Monitor performance and recommend corrective or disciplinary action. Alert management of potentially serious issues.
• Maintain efficient traffic patterns in the lobby, especially during group check in and check out.
• Transport luggage to and from guest rooms and answer phones. May secure, tag and store luggage as required.
• Inspect cleanliness of the hotel entrance, bell desk, luggage room and hotel vehicles, if applicable.
• Respond to guest requests promptly and professionally; promote hotel services, facilities and outlets; provide guests with information such as local attractions and directions.
• Respond appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• Perform other duties as assigned.

Benefits

• paid time off
• medical/dental/vision insurance
• 401k

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees