Bell Attendant

Choice Hotels International•Chicago, IL

19h•Onsite

About The Position

Choice Hotels International, Inc (NYSE: CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice® has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choice® to meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award-winning Choice Privileges® loyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks. For more information, visit www.choicehotels.com. The ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit. Our managed hotels portfolio includes Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson. Position Summary The role of the Bell Attendant is to create superior guest service by providing bell stand and messenger services. Provides guests with genuine hospitality through hotel service standards: Greet and escort guests upon arrival and during check-out process. Welcome guest and assist with luggage to the front desk. Escort guests to their room; utilize bell cart to transport luggage and place luggage in the room. Follows hotel points of service standards while escorting guest to their room and the functionality of their room. Inspect guest room upon entering and adequate supplies and describes amenities to guest. Store luggage and issue claim tickets as requested. Have current knowledge of hotel accommodations, services and area attractions. Recommend the hotel, restaurant, and amenities to guests. Respond to customer inquiries for information. Arrange for local ground transportation when requested. Deliver phone messages, mail or packages, faxes, flowers, all in house amenities to guest rooms in a timely manner. Works as a Team member to maintain pleasant work environment Maintain a positive inter-departmental relationship through the hotel and with outside vendors. Maintains cleanliness of bell carts and bell closet. Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations Gives personal attention, takes personal responsibility and uses teamwork when providing guest service. Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems. Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis. Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction. Be posted in lobby at all times when not doing other assignments. Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guests.

Requirements

Minimum of one year hospitality experience in Customer Service
Strong verbal and interpersonal skills
Works well independently or as part of a team
Strong attention to detail
Commitment to exceptional guest service
A positive attitude
Adhere to the policies and procedures of the hotel.

Responsibilities

Greet and escort guests upon arrival and during check-out process.
Welcome guest and assist with luggage to the front desk.
Escort guests to their room; utilize bell cart to transport luggage and place luggage in the room.
Follows hotel points of service standards while escorting guest to their room and the functionality of their room.
Inspect guest room upon entering and adequate supplies and describes amenities to guest.
Store luggage and issue claim tickets as requested.
Have current knowledge of hotel accommodations, services and area attractions.
Recommend the hotel, restaurant, and amenities to guests.
Respond to customer inquiries for information.
Arrange for local ground transportation when requested.
Deliver phone messages, mail or packages, faxes, flowers, all in house amenities to guest rooms in a timely manner.
Works as a Team member to maintain pleasant work environment
Maintain a positive inter-departmental relationship through the hotel and with outside vendors.
Maintains cleanliness of bell carts and bell closet.
Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations
Gives personal attention, takes personal responsibility and uses teamwork when providing guest service.
Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems.
Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis.
Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction.
Be posted in lobby at all times when not doing other assignments.
Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guests.