Bell Attendant (Part Time)

Wynn Resorts•Everett, MA

20d•$24 - $24•Onsite

About The Position

The Encore Boston Harbor Bell Attendant is responsible for providing professional and courteous service to guests as they enter and exit the property, assisting with luggage storage and retrieval, and transporting luggage to guest rooms. They will be responsible for exceeding guest expectations through positive interactive skills. Responsibilities include, but are not limited to: fulfilling job responsibilities to support the department and maximizing opportunities for success; maintaining all Encore Standards; and ensuring excellent guest and team member experience.

Requirements

To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
21 years of age or above.
Will be required to obtain and maintain registration or a license issued by the Massachusetts Gaming Commission.
High school degree or equivalent required.
Minimum 1 years of experience preferred.
Computer skills and basic knowledge of Microsoft Office a plus.
Outstanding organizational and interpersonal skills as well as excellent attention to detail.
Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents.
Ability to respond to common inquiries from other employees or guests.
Conversational English required, second language a plus.
Ability to write instructions.
Ability to present information.
Ability to compute basic mathematical calculations.
Ability to decipher various reports and maintains reports upon request.
The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk and hear.
The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls.
The employee is regularly required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Essential responsibilities include moderate physical ability such as lift or maneuver at least fifty (50) pounds, and varied instances of standing/walking.
The noise level in the work environment is typically moderate.
When on the kitchen floor or some back of house areas, the noise level increases to loud.
Must be able to interact with internal and external guests in a professional manner.
Due to the unpredictable nature of the hospitality/entertainment industry, Team Members must be able to work varying-schedules to reflect the business needs of the property.
Team members may be expected to work outside and may be subject to all weather conditions and subject to varying levels of cold, heat, humidity, precipitation, wind, noise, and vibration.
Work may be performed in and or around electrically or mechanically energized equipment.
May be required to work in elevated places on ladders, lifts, catwalks, and staging inside and outside of the building.
Proper precautions and procedures must be taken including the use of appropriate Personal Protection Equipment (PPE).
Reliable, consistent, and punctual attendance is required.

Nice To Haves

Hospitality or related education or experience preferred.
Computer skills and basic knowledge of Microsoft Office a plus.
Conversational English required, second language a plus.

Responsibilities

Ensures all Encore Boston Harbor core values and property and department standards are implemented and applied.
Participates in short-and long-term departmental goals, objectives, policies, and operating procedures; monitors and evaluates operational effectiveness; effects changes required for improvement.
Identifies key drivers of success.
Actively contributes to departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports.
Follows that all applicable internal policies, federal and state laws, rules, regulations and property-wide controls are enforced within the department.
Delivers and maintains a maximum level of property-wide service and satisfaction.
Contributes to company-wide communication and best practices.
Keeps informed of all new developments within the department.
Greet guests and inform them of property amenities, services, and hours of operation, and local areas of interest and activities.
Assist with luggage storage and retrieval.
Transport guest luggage to and from guest rooms and/or designated bell area.
Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage.
Follow up with guests to ensure their requests or problems have been met to their satisfaction.
Retrieve and deliver packages, amenities, laundry, and shoes to guest rooms as required through guest requests.
Works with safety as a priority, and follows department and company safety standards.
Maintains relevant knowledge of industry through continuing education and training.
Performs any other job-related duties as assigned.