Bell Attendant

HRI Hospitality•New Orleans, LA

About The Position

At HRI Hospitality, we offer a unique perspective on hotel ownership and management. We’re here to expand the possibilities of what once was, with our history of restoring properties to their former glory as well as new build projects that become the center of their vibrant urban community, we take it to the next level. We are looking for people to join our team that share in the passion for warm welcomes and creating an unforgettable experience for our guests. With a wide array of brands in exciting locations, HRI Hospitality is the destination to set course for growing your career! As one of the most distinctive hotels in New Orleans Warehouse District, The Barnett pulses with New Orleans energy, only blocks away from Caesar’s New Orleans and the Caesar’s Superdome. Designed to blend luxury with comfort, immaculate guest rooms cultivate a sense of ease. Each boasts vintage-inspired decor, plush bedding, and standout amenities that cater to every need. The Barnett provides a sophisticated, stylish retreat that embodies the spirit of its surroundings, ensuring an unforgettable experience for every guest. Job Summary The Bell Attendant is responsible for providing exceptional guest service by assisting with luggage, transportation, and general guest needs. This role creates a welcoming first and last impression for guests while maintaining professionalism, courtesy, and efficiency at all times.

Requirements

Education High school diploma or equivalent preferred.
Experience Prior hotel or customer service experience preferred.
Qualifications Ability to safely lift and carry luggage.
Demonstrate reliability, professionalism, and a collaborative team-oriented approach.
Familiarity with front office procedures and willingness to learn hotel platforms.
Skills and Knowledge Excellent communication and interpersonal skills.
Friendly, professional, and customer-focused demeanor.
Ability to lift, push, and pull up to 75 lbs.
Flexibility to work various shifts, including weekends and holidays.

Nice To Haves

Experience in a hospitality or service-oriented role a plus.

Responsibilities

Provide a warm, professional greeting to all guests upon arrival and departure.
Assist guests with luggage, including unloading, loading, assisting with transportation arrangements and delivering bags to guest rooms.
Open doors and maintain a hospitable presence at the entrance.
Collaborate with Front Desk team to ensure smooth check-ins and check-out flow during peak hours.
Develop a working understanding of front office platforms and systems to assist with basic inquiries, reservation lookups, and guest communication when required.
Assist with managing guest flow to ensure efficiency and an elevated arrival/departure experience.
Maintain a professional, polished appearance and demonstrate exceptional customer service at all times.
Provide accurate information regarding hotel services, facilities, and local area details.
Support the receptionist area by keeping it organized, clean and guest-ready.
Assist with storing luggage.