Bell Attendant

Four Seasons•Miami, FL

13d•Onsite

About The Position

Four Seasons Hotel Miami is looking for Bell Attendant who shares a passion for excellence and who infuses enthusiasm into everything they do. Our employees have the opportunity to shape our guests experience by providing exceptional knowledge and service in support of our world-renowned organization. Four Seasons Hotel Miami Four Seasons Hotel Miami is an urban oasis nestled in the residential side of Brickell surrounded by Miami’s favorite neighborhoods. The Hotel offers a relaxing two-acre pool terrace, Equinox Fitness Center & Spa, multi-million dollar art collection, an award winning steakhouse - EDGE Steak & Bar, and connects guests to Miami’s most alluring and vibrant destinations recommended by in-house experts. The Opportunity Assists guest with luggage during arrival and departure, makes necessary deliveries to and pick up from guest rooms, transports guest and hotel packages and parcels. Greets guests and escorts them to their rooms. Delivers luggage to room upon check-in and picks up luggage from room upon departure, moving the luggage to storage or the Front Drive. Maintains proper records of deliveries and pick-ups. Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints, assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.

Requirements

Must be able to work all shifts including, AM's, PM's, weekends, and holidays.
Requires oral proficiency in the English language.
Bending to pick up or place luggage or boxes on cart.
Pulling luggage carts with weight of up to 200 pounds. Cart may be pulled up to the length of a full city block.
Lifts boxes of up to 100 pounds and carries them for up to 15 feet.
Is mobile during 100% of shift.
US work authorization is required.

Responsibilities

Assists guest with luggage during arrival and departure
Makes necessary deliveries to and pick up from guest rooms
Transports guest and hotel packages and parcels
Greets guests and escorts them to their rooms
Delivers luggage to room upon check-in and picks up luggage from room upon departure, moving the luggage to storage or the Front Drive
Maintains proper records of deliveries and pick-ups
Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
Resolves customer complaints, assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.