Behavioral Insights Lead - Bitcoin

Block

13d • Remote

About The Position

It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 50+ million monthly active customers. We want to redefine the world's relationship with money to make it more relatable, instantly available, and universally accessible. Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We've been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy. The Role Cash App seeks a Behavioral Insights Lead - Bitcoin who will drive growth within our Behavioral Insights Team (BIT), specializing in Bitcoin and cryptocurrency risk analysis. This lead will oversee a team that evaluates, investigates, and analyzes patterns, data, and signals to detect and prevent high-risk and fraudulent activity across our platform. As the Behavioral Insights Lead - Bitcoin, you'll leverage your deep domain expertise to drive efficiency and effectiveness across the team. You'll collaborate daily with BIT Fraud Analysts and Data Science teams to develop advanced Machine Learning (ML) models or product offerings that safeguard our customers and protect the Cash App platform, brand, and reputation. Your role extends across multiple business functions—working closely with Product, Engineering, Finance, Compliance, and Operations teams to understand potential areas of abuse or fraudulent behaviors and investigate them. Success in this position demands technical expertise, the ability to articulate complex analytical findings to broad audiences and strong leadership capabilities to build, inspire, and expand a high-performing team. The right candidate brings solid leadership experience managing top-tier analysts, demonstrated excellence in cross-functional communication, and strong problem-solving abilities. You'll need to thrive in fast-paced environments with a proactive mindset, and have knowledge of various threat vectors that affect this product, particularly scams. Essential experience includes Bitcoin or cryptocurrency expertise, blockchain knowledge, digital asset investigations, and familiarity with the lightning network. Our ideal candidate also understands the role of ML models and their continued validation and improvement in managing risks at scale and has worked with Data Science teams in the past.

Requirements

• 4+ years of prior leadership experience managing a team of high-performing fraud analysts, including coaching and development
• 2-4 years of cryptocurrency industry experience
• Experience using Alterya, TRM, or Chainalysis software and services
• Demonstrated depth of knowledge in Bitcoin and other digital currencies, including the technology of blockchain networks
• Flexibility to lead individuals in different time zones and work with teams in multiple time zones
• Demonstrate flexibility to adapt and ability to manage multiple assignments
• Desire to work in a fast-paced, rapidly shifting environment
• Demonstrate strong ability to conceptualize, develop, and implement process improvements around investigatory workflows and approaches
• Previous experience working with machine learning models and modelers
• Experience with utilizing visualizations (e.g. Tableau, Looker, Mode) either directly or through leading a team responsible for such visualizations
• Experience using statistical approaches to solving business problems
• Ability to prepare and present findings to multiple levels within the leadership hierarchy
• Ability to answer unstructured business questions and work independently to drive projects and analytical tasks to conclusion
• Excellent problem-solving skills, including root cause analysis / identification

Nice To Haves

• Bachelor's Degree in related field - Finance, Accounting, Mathematics, Economics
• CFE (Certified Fraud Examiner), ACAMS (Certified Anti-Money Laundering Specialist), or similar accreditation
• Familiarity with SQL or with leading a team versed in SQL

Responsibilities

• Build, mentor, and develop a high-performing team of analysts
• Foster a culture of accountability, continuous learning, excellence, collaboration, and innovation while maintaining high standards for quality and precision
• Provide performance management, ongoing feedback, and professional coaching
• Collaborate with HR, Talent, and Recruiting teams on candidate sourcing and HR policy administration
• Lead your team in conducting deep dives into complex behavioral data and blockchain analytics to identify trends, anomalies, and inauthentic activities
• Apply your Bitcoin domain expertise to detect cryptocurrency-specific fraud patterns
• Diagnose issues, identify fraud patterns, and create data-driven recommendations
• Address complex fraud cases requiring detailed analysis of financial impact and trade-off considerations
• Develop and continuously improve investigation frameworks, taxonomies, and fraud detection systems to support model validation, trend identification, and loss mitigation efforts
• Execute short and long-term initiatives to minimize financial exposure from high-risk activities
• Champion the customer experience by spotting trends and pain points, proposing enhancements to processes, policies, and products, and suggesting tooling and data upgrades to improve investigative outcomes

Benefits

• Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering.
• Check out our other benefits at Block.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level