Lead, Insights

Nextdoor

5d • $219,000 - $291,000 • Hybrid

About The Position

Nextdoor is seeking Insights Lead to lead and evolve our Research function during a pivotal phase of the company’s evolution. This leader will define and drive the research strategy that ensures Nextdoor builds products grounded in a deep understanding of neighbors and small businesses, while balancing long-term vision with near-term product impact.
This role requires a strategic thinker and people-first leader who can synthesize diverse inputs into a clear point of view, guide teams through ambiguity, and partner closely with Design, Product, Data Science, Marketing and Engineering to shape decisions at the highest levels of the company. The ideal candidate brings strong methodological rigor, high emotional intelligence, and a passion for building empathetic, community-centered products.
If you crave a challenge in a fast-paced environment, developing a strong research point of view and take pride in building a world-class UX team, then this is the place for you!
At Nextdoor, we offer a warm and inclusive work environment that embraces a hybrid employment model, blending an in office presence and work from home experience for our valued employees. The hiring team will go over these expectations with you if you are being considered for a role near one of our offices in San Francisco, Los Angeles, Chicago, Dallas, New York, and London.

Requirements

• 10+ years of experience in UX Research or related user-centered research roles
• 6+ years of experience leading and developing research teams
• Demonstrated ability to define research strategy and connect research outcomes to business and product decisions
• Strong experience synthesizing complex, multi-source research into clear narratives and recommendations for senior stakeholders
• Proven people-management skills, including coaching, performance development, and career growth planning
• Experience establishing scalable research processes and programs in fast-moving product environments
• Deep methodological expertise across qualitative and quantitative research methods
• High emotional intelligence, empathy, and strong cross-functional collaboration skills
• Bachelor’s degree or equivalent practical experience
• Eagerness to explore and apply AI and emerging technologies to reimagine how work gets done

Nice To Haves

• Experience working on consumer social platforms, marketplaces, or community-driven products
• Experience building research functions through periods of organizational or product change
• Familiarity with research operations, tooling, and scaling practices in mid-to-large organizations
• Strong sense of empathy for customer needs and insights as well as an intuitive grasp of the business problems we’re solving
• Deep curiosity about empowering neighbors to strengthen communities, understanding how local businesses enhance their communities, and what makes neighborhoods around the world thrive

Responsibilities

• Set the research strategy and vision for the team, ensuring a strong balance between forward-looking strategic research and near-term product research that unblocks execution
• Translate research into influence, triangulating insights across qualitative, quantitative, evaluative, and generative research to deliver a clear, compelling point of view to senior leadership
• Raise the bar for research rigor, establishing standards and practices that ensure methodological excellence, clarity, and credibility across all research efforts
• Scale research impact across the company by building programs and systems that enable rapid, high-quality research at scale while maintaining depth and integrity
• Build and nurture a high-performing team, supporting the professional growth of researchers through coaching, mentorship, and opportunities aligned with their career goals
• Create clear and trusted research processes, defining how teams engage with Research, how work is prioritized, and how insights are shared and activated
• Demystify and advocate for research, raising the profile of the function internally and helping partners understand when and how research can best inform decisions
• Partner deeply with Design, Data Science, Product, and Engineering, embedding research into product development and strategic planning as a core input rather than a checkpoint
• Lead with empathy and high EQ, ensuring that neighbors and small businesses remain at the center of product decisions and that research practices reflect care, inclusion, and respect for the communities we serve
• Build in-person relationships with team members and contribute to Nextdoor’s company culture
• Participate in in-person Nextdoor events such as trainings, off-sites, volunteer days, and team building exercises

Benefits

• Compensation, benefits, perks, and recognition programs at Nextdoor come together to create our total rewards package.
• Nextdoor employees can choose between a variety of health plans, including a 100% covered employee only plan option, and we also provide a OneMedical membership for concierge care.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level