Behavioral Health Urgent Care (BHUC) Case Worker - Day Shift
About The Position
Bring Your Passion. Step into a role where your skills directly change lives. At Appalachian Community Services, we’re seeking a Case Manager to be a driving force in our Behavioral Health Urgent Care (BHUC) team in Waynesville, NC. Here, every moment counts. You’ll be on the front lines of crisis care—conducting assessments, gathering critical clinical information, coordinating referrals, and ensuring individuals in crisis receive the support they need. Your work will be the bridge that connects people to life-changing behavioral health and substance use services. This is more than just a job—it’s a chance to make a lasting impact in behavioral health. If you’re looking for a career where collaboration, quick thinking, and compassion come together to create real change, this is where you belong. This full time role is non-exempt. Build Your Purpose. Position Description As a Case Manager, you will: Conduct crisis assessments to gather clinical information and determine appropriate levels of care. Collaborate with BHUC nurses to discuss client needs and ensure informed treatment recommendations. Facilitate referrals to both internal programs and external service providers for ongoing care. Work as part of the BHUC team to support intervention and stabilization efforts. Assist clients in navigating community resources to promote long-term stability and recovery. Provide basic crisis intervention support to individuals in need. Monitor clients in the facility to ensure safety and provide support. Additional Responsibilities Assist with documentation related to assessments and referrals. Participate in case reviews, and team discussions.
Requirements
- Bachelor’s degree in a Human Services field with two years of experience working with the population served.
- OR, a Bachelor’s degree in a non-human services field with four years of full-time experience working with the population served.
- OR, a Master’s degree in Human Services with one year of experience working with the population served.
- Experience working in behavioral health, crisis intervention, or case management.
- Knowledge of local behavioral health resources and crisis response strategies.
- Strong clinical assessment and documentation skills. Familiarity with mental health and substance use conditions.
- Ability to work in a fast-paced, crisis-oriented environment.
- Must be able to work flexible shifts, including evenings, weekends, and holidays as needed.
Responsibilities
- Conduct crisis assessments to gather clinical information and determine appropriate levels of care.
- Collaborate with BHUC nurses to discuss client needs and ensure informed treatment recommendations.
- Facilitate referrals to both internal programs and external service providers for ongoing care.
- Work as part of the BHUC team to support intervention and stabilization efforts.
- Assist clients in navigating community resources to promote long-term stability and recovery.
- Provide basic crisis intervention support to individuals in need.
- Monitor clients in the facility to ensure safety and provide support.
- Assist with documentation related to assessments and referrals.
- Participate in case reviews, and team discussions.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
501-1,000 employees
