Bilingual Behavioral Health Representative I (YES Prep)

Legacy Community Health•Houston, TX

56d•Onsite

About The Position

Step into a role where your creativity and innovation will make a real impact in community healthcare. As a Behavioral Health Representative I, you will be a vital part of our Behavioral Health team, supporting a wide range of providers to ensure the seamless delivery of care. Embrace this opportunity to flourish in a forward-thinking environment that thrives on collaboration and professional growth. Your contributions will resonate with our mission of providing quality healthcare to all. Participate in life-changing work that supports behavioral health providers across our community. Engage in a supportive team environment that values collaboration and innovation. Experience a workplace where diversity and inclusion are integral to our ethos. Enjoy potential growth opportunities, including participation in loan repayment programs. Become part of a mission-driven organization dedicated to enhancing community healthcare.

Requirements

Basic Life Support (CPR & AED) Certification essential.
Three to six months of related experience preferred.
Completion of a one-year certificate from a college or technical school preferred.
Familiarity with Behavioral Health systems and Microsoft Office applications.
Strong communication skills, both direct and via telephone.
Ability to thrive within a collaborative team setting.
Leadership skills to contribute to program management and development.
Interpersonal skills to effectively engage with diverse populations.
Effective multitasking capabilities and coordination skills.
Bilingual proficiency in English and Spanish highly desirable.

Responsibilities

Provide essential support to on-site Behavioral Health providers, managing provider schedules and patient access.
Engage in active communication between providers and patients, ensuring seamless care coordination.
Manage EHR and continuity of care lists for effective patient management.
Coordinate language line interpretation services and manage mail/faxes for the department.
Assist new patients with the registration process and complete the necessary intake requirements.
Maintain and update waitlists to maximize appointment utilization.
Process internal service orders and psychological testing referrals efficiently.
Screen and assess new patients, ensuring preparedness for provider visits.
Administer vital signs and facilitate necessary medical procedures with precision.
Attend mandatory meetings to stay updated on departmental developments.
Perform general office duties, including data entry and administrative support.
Engage in patient engagement through reminder calls and managing compliance with appointment schedules.