Behavioral Health Representative I
About The Position
At Legacy Community Health, we believe in the power of compassion and collaboration to make a difference in community healthcare. As a Behavioral Health Representative I, you will play a vital role in supporting our on-site Behavioral Health providers, ensuring that our patients receive the care and attention they deserve. Role Highlights: Be the cornerstone of support for our Behavioral Health team, managing schedules, referrals, and patient communications. Work Environment: Thrive in a dynamic, clinic-based setting where your contributions are valued and your growth is encouraged. Impact and Growth: Engage in meaningful work that directly impacts patient lives while enjoying opportunities for personal and professional development. Team Collaboration: Work alongside a passionate team dedicated to improving the health and well-being of our community. Mission-Driven: Join us in our mission to provide high-quality healthcare services to those who need it most.
Requirements
- BLS (CPR & AED) Certified required.
- Three to six months of related experience preferred.
- One year certificate from college or technical school preferred.
- Familiarity with BH preferred.
- Familiarity with Microsoft Word, Outlook, and Excel.
- Good direct and telephone communication skills.
- Must be able to work in a team setting
- Leadership ability for program management, growth, and development within the Center and the Community.
- Communication/interpersonal skills to interact courteously and professionally with associates and customers of various ethnic and socio-economic backgrounds.
- Knowledge of and the ability to interact effectively with various community agencies and resources.
- Coordinate multiple activities simultaneously.
- Computer skills, especially in Microsoft Office (Word, Excel, PowerPoint).
Nice To Haves
- Bilingual English and Spanish speaking preferred.
Responsibilities
- Arrange language line interpretation services for patients.
- Sort and distribute mail and faxes efficiently.
- Assist new patients with registration, ensuring all forms are completed.
- Manage EHR and continuity of care lists to optimize patient care.
- Oversee provider schedules and manage patient appointments and waitlists.
- Process and follow up on internal service orders and referrals.
- Obtain and record patient vital signs promptly.
- Screen new patients and complete risk assessments as needed.
- Provide translation services for monolingual providers when necessary.
- Attend mandatory all-staff meetings to stay informed and engaged.
- Complete reminder calls to ensure patient appointment compliance.
- Handle prior authorizations for psychological testing and medications.
- Assist in triaging behavioral health emergencies according to policies.
- Conduct blood draws, injections, EKGs, and drug screens as required.
- Process lab service orders accurately in the EMR system.
- Provide coverage and support across different locations as needed.
- Foster a respectful and professional environment for patients and colleagues.
- Promote effective teamwork to achieve departmental goals.
Benefits
- Paid Time Off & Paid Company Holidays
- Medical, Dental, Vision & Life Insurance
- Flexible Spending Account (FSA)
- 403(b) Retirement Plan with Company Match
- Short-Term & Long-Term Disability
- $0 Copay for Legacy Provider visits
- $0 Copay for prescriptions filled at Legacy Pharmacies
- Travel Insurance & Pet Insurance
- Subsidized Gym Membership
- And much more!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
