Behavioral Health Representative I
About The Position
Welcome to Legacy Community Health, where your passion for helping others can truly make a difference. As a Behavioral Health Representative I, you'll be at the heart of our mission, ensuring that our patients receive compassionate and comprehensive care. Your role is essential in supporting our dedicated Behavioral Health providers and fostering an environment where every patient feels valued and heard. Role Highlights: Be the cornerstone of support for our Behavioral Health team, managing schedules, referrals, and patient communications. Work Environment: Thrive in a dynamic, clinic-based setting where your contributions are valued, and your growth is encouraged. Impact and Growth: Engage in meaningful work that directly impacts patient lives while enjoying opportunities for personal and professional development. Team Collaboration: Work alongside a passionate team dedicated to improving the health and well-being of our community. Mission-Driven: Join us in our mission to provide high-quality healthcare services to those who need it most.
Requirements
- BLS (CPR & AED) Certified required.
- Three to six months of related experience preferred.
- One year certificate from college or technical school preferred.
- Familiarity with BH preferred.
- Familiarity with Microsoft Word, Outlook, and Excel.
- Good direct and telephone communication skills.
- Must be able to work in a team setting
- Leadership ability for program management, growth, and development within the Center and the Community.
- Communication/interpersonal skills to interact courteously and professionally with associates and customers of various ethnic and socio-economic backgrounds.
- Knowledge of and the ability to interact effectively with various community agencies and resources.
- Coordinate multiple activities simultaneously.
- Computer skills, especially in Microsoft Office (Word, Excel, PowerPoint).
Nice To Haves
- Bilingual English and Spanish speaking preferred.
Responsibilities
- Arrange language line interpretation services for patients.
- Sort and distribute mail and faxes efficiently.
- Assist new patients with registration, ensuring all forms are completed.
- Manage EHR and continuity of care lists to optimize patient care.
- Oversee provider schedules and manage patient appointments and waitlists.
- Process and follow up on internal service orders and referrals.
- Obtain and record patient vital signs promptly.
- Screen new patients and complete risk assessments as needed.
- Provide translation services for monolingual providers when necessary.
- Attend mandatory all-staff meetings to stay informed and engaged.
- Complete reminder calls to ensure patient appointment compliance.
- Handle prior authorizations for psychological testing and medications.
- Assist in triaging behavioral health emergencies according to policies.
- Conduct blood draws, injections, EKGs, and drug screens as required.
- Process lab service orders accurately in the EMR system.
- Provide coverage and support across different locations as needed.
- Foster a respectful and professional environment for patients and colleagues.
- Promote effective teamwork to achieve departmental goals.
Benefits
- Paid Time Off & Paid Company Holidays
- Medical, Dental, Vision & Life Insurance
- Flexible Spending Account (FSA)
- 403(b) Retirement Plan with Company Match
- Short-Term & Long-Term Disability
- $0 Copay for Legacy Provider visits
- $0 Copay for prescriptions filled at Legacy Pharmacies
- Travel Insurance & Pet Insurance
- Subsidized Gym Membership
- And much more!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
