Behavioral Health Rep - YES Prep Gulfton

Legacy Community Health•Houston, TX

17h•Hybrid

About The Position

At Legacy Community Health, we are more than a healthcare provider—we are a family dedicated to delivering compassionate care to those who need it most. As a Bilingual Behavioral Health Representative I, you will be an essential part of our school-based team, helping create meaningful connections and positive outcomes for our patients. This role provides vital support to Behavioral Health providers, ensuring smooth operations and exceptional care. The work environment is welcoming and collaborative, prioritizing mentorship, teamwork, and personal development. The position offers opportunities to help deliver accessible, high-quality behavioral health services to underserved populations and provides access to professional development resources, training, and career advancement within the mission-driven organization. Legacy Community Health is the largest Federally Qualified Health Center (FQHC) in Southeast Texas, with over 50 clinics, and has been delivering comprehensive, high-quality, and affordable health care for nearly 40 years. The organization is committed to driving healthy change in communities, with team members embodying core attributes of being approachable & collaborative, driven & committed, and perceptive & thoughtful communicators.

Requirements

BLS (CPR & AED) Certified required.
Computer skills, especially in Microsoft Office (Word, Excel, PowerPoint).
Good direct and telephone communication skills.
Must be able to work in a team setting.
Leadership ability for program management, growth, and development within the Center and the Community.
Communication/interpersonal skills to interact courteously and professionally with associates and customers of various ethnic and socio-economic backgrounds.
Knowledge of and the ability to interact effectively with various community agencies and resources.
Coordinate multiple activities simultaneously.

Nice To Haves

Three to six months of related experience preferred.
One year certificate from college or technical school preferred.
Familiarity with BH preferred.
Bilingual English and Spanish speaking preferred.

Responsibilities

Arrange language line interpretation services for non-English speaking patients, ensuring clear and respectful communication.
Assist new patients with registration and provide support on appointment days to create a seamless experience.
Manage electronic health records (EHR) and continuity of care lists to ensure smooth operations.
Coordinate provider schedules to optimize patient access and manage the waitlist for Behavioral Health Services.
Process and follow up on internal service orders for psychological testing and Integrated Behavioral Health (IBH).
Screen new and existing patients, completing risk assessments when necessary.
Obtain vital signs and accurately enter data into the EHR system.
Make reminder calls to patients with unconfirmed appointments and handle voicemail messages promptly.
Process prior authorizations for psychological testing and medications efficiently.
Provide administrative support, including data entry, mail/fax sorting, and general office duties.
Assist in triaging behavioral health emergencies and support blood draws, injections, EKGs, and drug screens as needed.
Participate in mandatory staff meetings and safety training programs to stay informed and prepared.
Maintain a safe and professional work environment, adhering to company standards and safety protocols.
Cross-cover remotely and travel to other locations as required to support team operations.