Behavioral Health Rep Bilingual - YES Prep Gulfton

Legacy Community Health•Houston, TX

23h•Hybrid

About The Position

At Legacy Community Health, we’re more than a healthcare provider—we’re a family dedicated to delivering compassionate care to those who need it most. As a Bilingual Behavioral Health Representative I, you’ll be an essential part of our school-based team, helping create meaningful connections and positive outcomes for our patients. This role provides vital support to Behavioral Health providers, ensuring smooth operations and exceptional care. Role Highlights include being a key player in supporting Behavioral Health providers with scheduling, referrals, and patient communications. The work environment is a welcoming, collaborative atmosphere that prioritizes mentorship, teamwork, and personal development. The position offers the impact of helping deliver accessible, high-quality behavioral health services to underserved populations, making a tangible difference. There are growth opportunities through professional development resources, training, and advancement within the mission-driven organization. Team collaboration is emphasized, working alongside a diverse and compassionate group of professionals committed to improving community health. As the largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has been delivering comprehensive, high-quality, and affordable health care for nearly 40 years. With more than 50 clinics across the Greater Houston and Gulf Coast region, the organization continues to grow strategically and invest in its communities. Legacy innovates how care is delivered, staying at the forefront of connecting communities to health. The mission, "Driving healthy change in our communities," guides everything, with team members expected to embody core attributes: Approachable & Collaborative (bringing expertise without ego, valuing diverse perspectives, seeking input, acknowledging need for help, serving with compassion and humility); Driven & Committed (deep commitment to excellence, taking initiative, embracing challenges, going the extra mile); and Perceptive & Thoughtful Communicators (demonstrating sound judgment, cultural sensitivity, empathy, and professionalism, communicating clearly and respectfully).

Requirements

BLS (CPR & AED) Certified required.
Computer skills, especially in Microsoft Office (Word, Excel, PowerPoint).
Good direct and telephone communication skills.
Must be able to work in a team setting.
Leadership ability for program management, growth, and development within the Center and the Community.
Communication/interpersonal skills to interact courteously and professionally with associates and customers of various ethnic and socio-economic backgrounds.
Knowledge of and the ability to interact effectively with various community agencies and resources.
Coordinate multiple activities simultaneously.
Bilingual English and Spanish speaking required.

Nice To Haves

Three to six months of related experience preferred
One year certificate from college or technical school preferred
Familiarity with BH preferred

Responsibilities

Arrange language line interpretation services for non-English speaking patients, ensuring clear and respectful communication.
Assist new patients with registration and provide support on appointment days to create a seamless experience.
Manage electronic health records (EHR) and continuity of care lists to ensure smooth operations.
Coordinate provider schedules to optimize patient access and manage the waitlist for Behavioral Health Services.
Process and follow up on internal service orders for psychological testing and Integrated Behavioral Health (IBH).
Screen new and existing patients, completing risk assessments when necessary.
Obtain vital signs and accurately enter data into the EHR system.
Make reminder calls to patients with unconfirmed appointments and handle voicemail messages promptly.
Process prior authorizations for psychological testing and medications efficiently.
Provide administrative support, including data entry, mail/fax sorting, and general office duties.
Assist in triaging behavioral health emergencies and support blood draws, injections, EKGs, and drug screens as needed.
Participate in mandatory staff meetings and safety training programs to stay informed and prepared.
Maintain a safe and professional work environment, adhering to company standards and safety protocols.
Cross-cover remotely and travel to other locations as required to support team operations.