Behavioral Health Project Specialist (44031)

Neighborhood Health Plan of Rhode Island•Smithfield, RI

About The Position

The Behavioral Health Project Specialist is responsible for project management and support of operational functions within the Behavioral Health Clinical Strategy department. This role ensures effective coordination, implementation, and monitoring of initiatives that advance the department’s strategic goals. The position collaborates with internal teams and external partners to streamline processes, track performance, and deliver high-quality outcomes aligned with organizational objectives.

Requirements

Bachelor’s degree in business or health-related discipline or equivalent education and work experience in lieu of a degree
Two (2) + years’ experience in project management, healthcare operations, or administration
Experience with NCQA requirements and Plan Do Study Act (PDSA) cycle of process improvement
Highly detail-oriented
Experience managing multiple projects and timelines
Able to work independently in a flexible environment and able to manage multiple tasks in an efficient, timely manner
Intermediate to advanced skills in Microsoft Office (Word, Excel, PowerPoint, Outlook) and Project Management software
Strong communication skills (written/verbal)
Excellent critical thinking and problem-solving abilities

Nice To Haves

Experience in Public Sector Behavioral Health
Experience working with state agencies such as Rhode Island EOHHS, BHDDH, or DCYF to promote collaboration

Responsibilities

Work closely with the director in the day-to-day management and oversight of clinical programs to advance the plan’s behavioral health strategy
Manage implementation of Behavioral Health clinical programs, projects, and initiatives, ensuring thorough and timely delivery of project tasks
Identify potential operational or programmatic barriers early and develop proactive strategies to address them with minimal oversight.
Evaluate existing workflows to identify inefficiencies and propose improvements to enhance performance and outcomes
Responsible for monthly and quarterly meetings, including facilitating, setting agenda and monitoring responsibilities of stakeholders
Maintain documentation of project goals, tasks, and metrics and compiles relevant reports for stakeholders and leadership
Carry out project-related tasks, including coordinating, conducting, and tracking outreach calls to members and providers as needed
Serve as team representative at internal and external meetings
Review and prepare relevant reports for team, internal, and external customers
Perform other duties as assigned
As an essential function, responsible for complying with Neighborhood’s Corporate Compliance Program, Standards of Business Conduct, applicable contracts, laws, rules and regulations, policies and procedures as it applies to individual job duties, the department, and the Company. This position must exercise due diligence to prevent, detect and report unlawful and/or unethical conduct by fellow co-workers, professional affiliates and/or agents