Behavioral Health Patient Navigator - Adolescent Behavioral Health - Young Minds

Carle Foundation Hospital•West Peoria, IL

56d•$23 - $38

About The Position

Coordinates resources for mental health and addiction services for patients, families, and caregivers upon assessment, during hospitalization, and at discharge. Provides clinical expertise, coordination of services, and acts as an advocate to assist the patient population in navigating throughout internal and external systems in order to facilitate the treatment process and continuum of care. Will serve as a liaison and resource to patients and staff. Helps to eliminate barriers to care and ensure timely delivery of services. As a member of the multidisciplinary team, the Behavioral Health Patient Navigator contributes to quality improvement initiatives regarding pediatric mental health and addiction care.

Requirements

Bachelor's degree: Social Work, Psychology, related field.
Crisis Prevention Institute (CPI) Training within 3 months
Basic Life Support (BLS) (AHA) within 30 Days
Ability to multitask and float between departments as necessary.
Ability to collect, interpret, and analyze data.
Excellent computer skills, including but not limited to Microsoft Office Suite.
Highly organized with demonstrated skills verbal and written communication, critical thinking skills with the ability to problem-solve and seek assistance from team members when necessary.
Ability to work independently.
Ability to communicate effectively and work collaboratively with medical and administrative staff.
Participates in continuing education activities as appropriate to role.
Must be able to tolerate stressful situations with families, patients, and other caregivers.

Responsibilities

Coordinates and manages the delivery of behavioral health services, including therapy.
Conducts comprehensive assessments of clients to understand their mental health history, current needs, and treatment goals.
Assesses and documents patient and family education as applicable.
Acts as a liaison and works with other youth services to coordinate and/or retrieve information pertinent to patient care.
Identifies patient and family needs for support.
Assists in Performance Improvement activities for area.
Actively promotes and achieves customer satisfaction (patient, family, departments and physicians)
Assists in completing chart audits and compiling other data to evaluate performance
Compiles and assists in analyzing intake, utilization and patient flow data
Generates ideas for improving processes, treatment, and patient care
Participates in Root Cause Analyses and assists in development of action plans and implementation of action plans
Participates in in-service and competency training.
Prepares special reports as needed on activities, and work group activities.
Complete clinical documentation and other forms of communication in a timely manner.
All documentation is completed the same day of service and accurately reflects the reason for contact, interventions used and outcomes.
Reports any critical or unusual situations and completes incident reports as required.
Interact and communicate with law enforcement, medical staff and other community providers effectively.
Communicates effectively in-person, through email; responds in a timely manner to voicemails.
Works in a highly collaboratively manner with therapy clients' assigned nurses, clinicians, and other service providers, within and outside facility.
Builds awareness among the healthcare team, patients, and families regarding mental health and addiction services
Meets clinical productivity standards.
Meets compliance standards for all documentation and clinical charts.
Facilitates appointment scheduling processes, including initiating the necessary initial paperwork as a part of the coordination effort.
Develops and implements strategies for crisis prevention, such as teaching clients coping skills and helping to create safety plans.