Behavioral Health Outreach and Referrals Supervisor

The University of Texas at Austin•Austin, TX

6d•$60,000•Hybrid

About The Position

This is a state-funded position sponsored by the Texas Child Mental Health Care Consortium (TCMHCC). TCMHCC was created by the 86th Texas Legislature to leverage the expertise and capacity of the health-related institutions of higher education to address urgent mental health challenges and improve the mental health care system in this state in relation to children, adolescents, and perinatal women. The University of Texas Dell Medical School is a Health Related Institution (HRI) for the TCMHCC. The Supervisor, Behavioral Health Referrals and External Relations will work as part of the External Relations and Education Team that supports all Dell Medical School Texas Child Mental Health programs, including the Perinatal Psychiatry Access Network (PeriPAN) and Child Psychiatry Access Network (CPAN), Texas Child Health Access Through Telemedicine (TCHATT), Youth Aware of Mental Health (YAM), and other related mental health programs. CPAN and PeriPAN provide primary care clinic providers and OBGYNs prompt access to on-call psychiatrists to provide expertise in assessment, treatment, and referrals for pediatric and/or perinatal patients identified as having a mental health challenge. TCHATT provides telemedicine or telehealth programs to school districts to help identify and assess the behavioral health needs of children and adolescents and provide access to mental health services. YAM is a school-based program for students in eighth through 12th grades to learn about and explore the topic of mental health. This position has an end date of 8/31/2026, but may be renewable based upon availability of funding, work performance, and progress toward goals. Funding is expected to continue. A flexible working arrangement agreement can be accommodated based upon the needs of the program and with supervisor approval. This position may require occasional work on-site for some of the scheduled work week. Remote work will require reliable internet access and a suitable private workspace free from distractions. The Supervisor, Behavioral Health Referrals and External Relations will lead, execute, and deliver on outreach, education, and external stakeholder engagement strategies that increase the visibility and impact of CPAN, PeriPAN, TCHATT, YAM, and other related mental health programs in accordance with statewide goals.

Requirements

Bachelor’s degree and at least five years of experience, or a master’s degree and three years of professional experience in program or educational coordination or outreach, with at least one year in a medical, educational, or non-profit setting
Experience executing comprehensive communications and outreach plans and managing multiple projects simultaneously
Excellent verbal and written communication skills
Strong interpersonal skills with the ability to interact effectively with medical providers
Ability to work independently with strong attention to detail
Ability to communicate effectively both in writing and orally

Nice To Haves

Licensed mental health professional, educator, or Registered Nurse (RN)
Experience working in a K-12 education setting
Experience with public sector outreach
Experience communicating complex information to audiences that include high-profile stakeholders
Experience developing, monitoring, and maintaining stakeholder engagement across multiple programs and platforms
Experience using Smartsheet or other project management platforms
Knowledge of national, state, and local mental health policy

Responsibilities

Actively manages the referrals team and supervises referrals made by staff.
Participates in supervision, feedback, and quality assurance checks.
Provides mentorship, support, and consultation to referral teams as needed.
Recruits and retains institutional partnerships with educational institutions, community agencies, and nonprofits to enhance program utilization and sustainability.
Identifies and prospects for interested institutional partners and initiates contact.
Collaborates with Dell Children’s Medical Center on partnerships and resource utilization.
Collaborates with community stakeholders to maintain a referral platform following state and TCMHP guidelines.
Collaborates with Dell Children’s Medical Center to identify, establish, and maintain internal referral pathways.
Collaborates with other HRI staff on planning and cultivating relationships systematically.
Serves as a liaison to organizations to cultivate a strong mental health access network.
Represents Texas Child Mental Health Clinical programs at events, community meetings, and other public forums.
Coordinates continuing education opportunities for Texas Child Mental Health Clinical program staff.
Collaborates with the Communications and Outreach team on requests for workshops and presentations.
Plans virtual and in-person meetings and site visits by establishing agendas, purpose, and attendees and organizing the necessary messaging and collateral.
Plans and facilitates presentations, webinars, meetings, and special events.
Assists in developing, planning, and implementing outreach programs and promotional strategies.
Assists with the development of outreach and communications plans to complement statewide marketing goals.
Conducts and analyzes surveys and studies to determine the effectiveness of practices and the potential of new markets and conduct research.
Maintains accurate and timely documentation of activities and outreach data for reporting and auditing purposes.
Collaborates on TCMHP goals and initiatives that impact TCMHP.
Coordinates with Communications Team on paper and promotional supply inventory, identifies supplies needed, and tracks distribution.
Assists with scheduling of community, healthcare, and education outreach-related events, workshops, and meetings.
Collaborates and completes institutional requirements related to Human Resources and finance.
Other duties as assigned.