Behavioral Health Outpatient Office Manager
About The Position
Athra Systems/Crosstown Mental Health is a dynamic and forward-thinking organization dedicated to offering a wide array of behavioral health services and solutions. We pride ourselves on fostering a supportive and inclusive work environment where every team member can thrive and contribute to our collective success. Position Overview: The Behavioral Health Outpatient Office Manager will play a key role in ensuring efficient front and back-office operations, patient satisfaction, and provider support. This individual must be detail-oriented, compassionate, and capable of managing multiple administrative responsibilities in a fast-paced mental health environment.
Requirements
- High school diploma or equivalent required; associate’s or bachelor’s degree preferred
- Licensed Vocational Nurse (LVN) REQUIRED
- Previous experience in a medical or psychiatric office setting required
- Proficient in electronic health records (EHR) and basic office software including but not limited to Google Workspace, Zoom, and Microsoft Teams
- Excellent communication, interpersonal, and organizational skills
- Strong understanding of HIPAA and patient confidentiality
- Ability to work independently and manage multiple priorities
- Experience with medication management workflows and insurance authorizations
Responsibilities
- Coordinate and manage client scheduling, appointment reminders, and follow-up communications
- Greet clients in a professional, compassionate manner and support them through their care experience
- Maintain accurate client records and ensure proper documentation is completed in a timely manner
- Handle pharmacy and medication-related requests, including processing refill requests and prior authorizations
- Manage insurance verifications and support billing team as needed
- Be comfortable and professional when having financial conversations with clients regarding balances, payment plans, and insurance
- Support providers and clinical staff with administrative tasks and communications
Benefits
- Competitive salary and comprehensive benefits package.
- Medical, dental and vision for the employee paid for by the organization.
- Benefits effective on date of hire.
- Opportunities for professional growth and continuing education.
- Supportive and collaborative work environment
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
Number of Employees
1-10 employees
