BEHAVIORAL HEALTH OUTPATIENT RECEPTIONIST

Old Pueblo Community Services•Tucson, AZ

2d•$16 - $23•Onsite

About The Position

The Receptionist is tasked with delivering outstanding service to all visitors by greeting, welcoming, and guiding them appropriately. This role ensures that every guest receives prompt attention and notifies relevant staff members upon their arrival. Responsibilities also include operating the telecommunications system, responding to or directing visitor questions, and supporting a variety of administrative tasks. Furthermore, the Receptionist coordinates clinical appointment scheduling at the clinic, completing behavioral health forms, and conducting brief client eligibility screenings.

Requirements

Proficient in both English and Spanish.
High school diploma plus two years of related experience in front desk reception.
Exceptional communication skills—both verbal and written—as well as organizational and interpersonal abilities.
Reliable professional who demonstrates integrity, warmth, and compassion.
Skilled at managing sensitive information with care.
Outstanding time management skills and multitasking ability.
Must be able to obtain CPR/First Aid certification.
Proficiency in Microsoft Office applications (Word, Outlook, Excel, PowerPoint, 365, SharePoint).
Technically adept with office equipment.

Nice To Haves

Experience navigating and using electronic medical record systems.
Experience as a Behavioral Health Outpatient Receptionist.

Responsibilities

Welcome all applicants, clients, community partners, and guests, making sure each individual signs the visitor logbook.
Complete brief client eligibility screening by phone or in-person.
Operates a multi-line phone system, answering calls, and transferring them as needed.
Initiate emergency response systems when needed.
Provide information about agency programs, application processes, and local resources.
Arrange client appointments using the electronic medical record system.
Distribute incoming mail and faxes to the correct staff or departments.
Assemble materials for staff to assist in agency operations.
Maintain up-to-date required postings on site.
Keep licensure documents on site according to state and federal guidelines.
Process service requests by connecting individuals or agencies with OPCS to outreach personnel or program managers.
Follow HIPAA regulations and maintain client confidentiality at all times.
Participate in staff meetings as required by the organization.
Support staff with administrative tasks, filing, and other assignments as needed.
Conduct emergency drills for main office staff.
Receive, document, and forward complaints and grievances.
Assist with receiving and processing in-kind donations and notify appropriate staff for pickup and distribution.
Clerical and administrative duties to ensure smooth organizational operations.
Other duties as assigned.