Behavioral Health Navigator, Rapid Engagement
About The Position
The Behavioral Health Service Navigator will serve as a primary point of contact for clients requiring low-intensity, office-based case management services including but not limited to, walk-in care coordination and support to ensure timely access to resources and follow-up care. This role involves engaging clients to assess needs, referral and linkage and provide ongoing support for both short- and long-term needs. The navigator will maintain a caseload of clients, coordinate care with internal and external resources, and ensure that clients have access to appropriate behavioral health and community resources.
Requirements
- Knowledge of behavioral health systems, community resources, and case management principles.
- Strong interpersonal and communication skills, including the ability to engage and motivate clients.
- Ability to develop individualized service plans and track client progress.
- Proficiency in maintaining accurate client records and documentation.
- Strong organizational skills and ability to manage a caseload effectively.
- Ability to work independently while collaborating with a multidisciplinary team.
- Crisis intervention skills and knowledge of best practices in client-centered behavioral health care.
- Ability to lift 10 pounds
- High School Diploma or equivalent plus 5 years of supervised mental health or social service experience
- Minimum of 21 years of age
- A valid driver’s license, reliable means of transportation, and proof of automobile insurance.
Nice To Haves
- Bachelor’s degree in social work, psychology, education, or human service field preferred
Responsibilities
- Conduct intake needs assessments and ongoing evaluations to identify client needs, strengths, and goals.
- Implement, and monitor individualized service plans in collaboration with clients.
- Maintain an active caseload of clients, ensuring timely follow-up and documentation of services.
- Provide guidance, support, and advocacy for clients to access community resources, healthcare, and social services.
- Monitor client progress and adjust service plans as needed to meet evolving needs.
- Facilitate referrals to internal programs and external community resources.
- Participate in team meetings, case conferences, and professional development opportunities.
- Provide short-term or ongoing on-site support to clients based on individualized needs and goals.
- Conduct proactive follow-up with clients to monitor progress, identify barriers to care, and provide ongoing support.
- Completion of all documentation and tracking in a timely manner
- Provide other duties as assigned, required or specifically negotiated with supervisor
Benefits
- Generous Time Off: Vacation, sick, personal, and holiday leave
- Wellness Benefits: Every other Friday off paid, Employee Assistance Program (EAP), and fitness reimbursement
- Insurance: Health, dental, vision, flex spending accounts (healthcare, dependent care), and additional life insurance. Health insurance includes substantial agency contributions toward the cost.
- Retirement: 401k and Roth
- Professional Growth: Tuition assistance and continuing education opportunities
- Loan Forgiveness: Eligible through the National Health Service Corp
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
