Behavioral Health Navigator

Brown Medicine•Baltimore, MD

1d•$21 - $35•Onsite

About The Position

This position supports clinical programs and Medicaid AE patients by providing care navigation for patients with a behavioral health, substance use disorder, or social determinant of health needs. Essential Functions of the Position Coordinates and tracks behavioral health referrals to internal and external behavioral health clinicians and resources. Triages patients identified with social determinates of health (SDOH) or substance use disorder (SUD) needs to coordinate and track referrals to community-based organizations (CBO). Maintains extensive knowledge of community-based organizations, external resource availability, and eligibility guidelines for each. Facilitates transportation eligibility, scheduling, and other logistics for appropriate Medicaid AE patients. Performs triage of notifications from CBOs and alerts appropriate clinical staff. Collects and updates the release of information (ROI) documentation to ensure coordination of patient care between organizations. Participates in interdisciplinary care conferences with primary care providers and other care management teams to develop an individualized plan of care. Assists with clinical administrative support to Brown Health Medical Group Primary Care's Medicaid AE program and point of contact for community-based organizations. Participates in Behavioral Health and AE team meetings. Complies with federal and local confidentiality laws, including HIPAA, ensuring patient privacy. Adheres to Brown Health Medical Group Primary Care's guidelines and policies for protecting patients' demographic, clinical and financial information. Performs other job-related duties as assigned.

Requirements

Minimum of high school diploma or equivalent, Associates Degree preferred
Additional training in the medical field with a social service background or demonstrated possession of the competencies necessary to perform the work
Experience working in a clinical setting with a focus on behavioral health or social services
Proficiency in the use of an EMR and knowledge of medical terminology
Ability to handle high volume and diverse assignments
Exercise sound judgment and decision-making.
Able to assess and differentiate priorities
Excellent interpersonal skills and ability to work with and through others to achieve results
Excellent written and verbal communication skills
Must handle the most sensitive and confidential matters with the utmost discretion
Proficiency in use of various applications such as Microsoft Word, Excel, Web-based applications and EMR/EHR

Responsibilities

Coordinates and tracks behavioral health referrals to internal and external behavioral health clinicians and resources.
Triages patients identified with social determinates of health (SDOH) or substance use disorder (SUD) needs to coordinate and track referrals to community-based organizations (CBO).
Maintains extensive knowledge of community-based organizations, external resource availability, and eligibility guidelines for each.
Facilitates transportation eligibility, scheduling, and other logistics for appropriate Medicaid AE patients.
Performs triage of notifications from CBOs and alerts appropriate clinical staff.
Collects and updates the release of information (ROI) documentation to ensure coordination of patient care between organizations.
Participates in interdisciplinary care conferences with primary care providers and other care management teams to develop an individualized plan of care.
Assists with clinical administrative support to Brown Health Medical Group Primary Care's Medicaid AE program and point of contact for community-based organizations.
Participates in Behavioral Health and AE team meetings.
Complies with federal and local confidentiality laws, including HIPAA, ensuring patient privacy.
Adheres to Brown Health Medical Group Primary Care's guidelines and policies for protecting patients' demographic, clinical and financial information.
Performs other job-related duties as assigned.