Behavioral Health Navigator (40 Hours, Days)

BMC Software•Brockton, MA

About The Position

At Boston Medical Center - South, we are committed to improving the health of our communities by delivering exceptional, personalized health care with dignity, compassion and respect. Our continued focus on the patient experience informs our caregivers on how to provide care that is respectful of and responsive to individual patient and family preferences, needs and values. If you are seeking a fast-paced, challenging position in an organization committed to achieving and maintaining a standard of excellence in all we do, our organization may be a good fit for you. As a Behavioral Health Navigator (BHN), you will work with an interdisciplinary team of medical professionals to determine the appropriate care of all patients who are present to the Emergency Department in behavioral health crisis. BHNs collaborate with outpatient providers, DMH, DCF, families, schools etc. to determine the needs of each patient and to ensure that the patients are receiving the best, most effective care available.

Requirements

EDUCATION: MSW or Master’s in Counseling. Doctorate in Psychology or Social Work preferred.
CERTIFICATIONS, REGISTRATIONS, AND LICENSURES: Licensure at the independent level in the state of Massachusetts Licensed Psychologists, Licensed Independent Clinical Social Workers, (LICSW) or Licensed Mental Health Counselors (LMHC) are required.
EXPERIENCE: 2-3 years of direct diagnostic experience.
KNOWLEDGE & SKILLS: Skilled in the assessment, diagnosis, and disposition of Behavioral Health patients.
Knowledgeable about services available to Behavioral Health patients.
Computer skills are essential.
Ability to work in a fast-paced environment.
Ability to communicate effectively with internal and external customers with respect to differences in cultures and values.

Responsibilities

Performs confidential interviews, both in person and via telemedicine, with patients to assess the needs of patients from referrals directed by Emergency Department physicians.
Confers with related health professionals in relation to the need for interdisciplinary information sharing and treatment planning and uncovers barriers to care and develops an effective plan for alleviating these barriers to care for the safety and betterment of the patient.
Documents assessments, interventions, and plans related to the patient's confidential medical record in accordance with HIPPA, industry, and compliance standards.
Provides education/consultation as needed to other mental health care team members and to health care consumers.
Maintains current up-to-date knowledge of regulatory requirements.
Provides education and support for clients to engage in their care, improve health literacy, and/or change their health behaviors (e.g., diet, medication adherence, compliance with doctor's visits).
Collaborates with the Physician and clinical staff to identify high risk medical/social management patients.
Makes referrals to community agencies when appropriate.
Identifies potential legal or risk management issues and discusses with their supervisor.
Other duties and responsibilities as assigned.