Behavioral Health Medical Assistant

Adelante Health Care•Phoenix, AZ

57d

About The Position

Provides direct and indirect care in the behavioral health setting in both clinic and procedures components in unison with the Behavioral Health providers and the program manager. Behavioral Health Medical Assistant is motivated to provide patient care continuity that reflects initiative and responsibility indicative of professional expectations directed toward meeting both the psychological and physical needs of the patient in a productive, efficient manner. The Behavioral Health Medical Assistant has the ability and desire to be part of a high-intensity, fast-paced environment working in concert as a valued and integral member of a team in providing effective quality care. The Behavioral Health Medical Assistant communicates effectively on behalf of the patient and the physician reflective of Adelante Healthcares mission and values as well as the scope of service of the department.

Requirements

High School diploma or GED from an accredited institution
Ability to communicate in more than one language
Electronic Health Record experience
Level 1Fingerprint clearance card issued by Arizona Department of Public Safety
Certification to perform cardiopulmonary Resuscitation for the Health Care Professional (CPR) and AED through courses that follow the guidelines from the American Heart Association and Red Cross

Nice To Haves

Certified Medical Assistant preferred
A minimum of one year's experience in Behavioral Health is highly preferred

Responsibilities

Prepares patient records and supporting documentation in a timely manner, for all patients scheduled at the clinic for Behavioral Health. Directs patient care movement from the waiting area, Behavioral Health office and checkout
Provides care prior to Behavioral Health providers visit with patient including health systems review, recording vitals, medication reconciliation. Assists the medical providers clinic visit as needed with direct patient care
Provides necessary educational information, and obtains necessary information or consent to provide recommended therapies
Documents appropriately in the patients electronic medical record all pertinent information in accordance with clinic-wide policy and procedures
Prepares all chart records and supporting documentation for all patients scheduled in a timely manner
In the event that the EMR is not accessible, BHMA will submit all paper chart records and patient documentation for scanning following clinic day
Communicates patient care results and responds to inquiries in a timely manner. Takes initiative and responsibility for meeting patient needs in a productive, efficient manner. Shows ability to perform in a high-intensity, fast-paced environment
Acts as a valued and integral member of a team in providing quality, effective care
Maintains all regulatory requirements and adheres to all clinic policies and standards
Supports and participates in common teamwork
Cooperates and works together with all co-workers; plan and complete job duties with minimal supervisory direction, including appropriate judgment
Uses tactful, appropriate communications in sensitive and emotional situations
Follows up as appropriate with supervisor, co-workers, or patients regarding reported complaints, problems, and concerns
Promotes positive public relations with patients, family members, and guests
Completes requirements for in-service training, acceptable attendance, uniform and dress codes including personal hygiene, and other work duties as assigned.
Performs various duties to provide quality care to patients to maintain or attain the highest practical level of functioning and to coordinating care for patients
Collect weight and height of patients and document in appropriate fields within the electronic health record and report collected data to the patients provider for examination
Escort patient to exam room and initiate the patient check-in process. This includes verifying demographic information, emergency contacts, next of kin, preferred pharmacy, HIPAA Notice of Privacy Practices, income level, medical release forms, etc., and documenting in the correct fields within the patients electronic health record
Ensure that all signed paperwork is properly labeled and scanned into the patients electronic health record with the correct document name and in the correct document folder
Register the patient for the patient portal, if applicable. Provide education as to the use of the system, highlight what communication can be made via the portal, and the access the patient will have to their health information. Provide the patient with instructions on how to utilize the system and generate a passcode that allows for initial access
As applicable, review the Adelante Healthcare New Patient Welcome Packet and have the patient sign the Receipt and Acknowledgement Form
Provide the patient with the following documents and review each:
Patient-Centered Medical Home Letter and Agreement
Adelante Healthcare Mission Statement
After hours telephone number
Present the Screening, Brief Intervention, and Referral to Treatment (SBIRT) tool to qualifying patients and assist them in completing modules. Explain the purpose of the assessment, the importance of honest responses to questions, and how their responses will be kept confidential
Other duties may be assigned to meet clinic needs
Answer and refer telephone calls or other inquires to ensure accurate and timely communications are facilitated
Assist patients, family members, or other clients with concern and empathy; respect their confidentiality and privacy and communicate with them in a courteous and respectful manner.