Behavioral Health Manager

Evidence Based Associates•New York, NY

2d•$72,000 - $78,000

About The Position

Under the direction of the Program Director, the Behavioral Health Manager serves as a practice leader and staff coach, strengthening Atlas HOPE staff's engagement with participants, their response to crises, and their application of evidence-informed behavioral strategies in real-world settings. This is not a clinical caseload position. Instead, the Behavioral Health Practice Manager partners closely with Coaches and program leadership to observe practice, provide feedback, deliver training, and support consistent, trauma-informed engagement across the program. The role requires strong familiarity with behavioral change interventions, crisis prevention and de-escalation strategies, and the ability to translate theory into practical, staff-ready tools. The Behavioral Health Manager adheres to the program model prescribed by United Way of New York City and works collaboratively across interdisciplinary teams. The ideal candidate brings experience supporting frontline staff who engage justice-involved youth and adults in structured, community-based programming, particularly within communities impacted by systemic inequities, violence, substance use, and criminal justice involvement. The ideal candidate will possess experience in stakeholder engagement, as collaboration with United Way of New York City and external partners is expected.

Requirements

LCSW or LMSW or equivalent behavioral health credential strongly preferred
MSW, MHC, LMHC-LP, CASAC, or related degree with 2+ years supporting justice-involved or high-risk populations required
LMFT or MFT-LP based on professional experience
Experience coaching or training frontline staff and program participants strongly preferred
Strong communication skills and ability to collaborate across departments and with external partners
Ability to work a flexible schedule as the program requires
Proficiency in Microsoft Office, including Excel
Valid Driver’s License required
Commitment to working with culturally diverse populations; relevant lived experience is valued

Nice To Haves

Bilingual (English/Spanish) a plus, not required
Experience in community-based, non-clinical, or workforce settings is valued
Experience working in the South Bronx or similar communities is a plus

Responsibilities

Observe Coaches during group facilitation, individual participant engagement, and crisis response, using standardized observation tools
Provide timely, strengths-based feedback to improve practice and consistency
Support Coaches in applying behavioral strategies that promote self-regulation, accountability, and engagement among participants.
Provide Coaches with supervision (weekly or bi-weekly) and development plans
BHM must be able to run sessions when needed
Design and deliver training for Coaches and relevant staff on topics such as trauma-informed practice, de-escalation, and behavior change strategies
Develop practical tools, guides, and refreshers that staff can use in daily program operations
Reinforce alignment with the Atlas HOPE program and expectations
Uphold the highest standards of professional conduct, including confidentiality and respect for participant rights
Collaborate closely with Outreach and Transitional Employment teams to support participants requiring higher levels of behavioral support
Participate in multidisciplinary case discussions as a behavioral health resource (not as a clinical provider)
Foster a collaborative team culture that values learning, shared accountability, and proactive problem-solving
Collaborate with external stakeholders in meetings during which you will offer accurate programmatic reporting, clear communication, and ensure any necessary follow-ups are completed.
Identify high-level practice trends and identify staff development needs through observations and feedback
Contribute to continuous improvement efforts by recommending adjustments to training and practice supports
Maintain documentation consistent with program and funder requirements