Behavioral Health/EAP Consultant I

Elevance Health • Tampa, FL

5d • Remote

About The Position

Behavioral Health/EAP Consultant I A proud member of the Elevance Health family of companies, Carelon Behavioral Health uses our powerful combination of experience, expertise, dedication and compassion to see what's possible and what's better. Born out of one of the largest healthcare systems organization in the United States, our rich history gives us a unique and valuable perspective on how to solve the most pressing healthcare challenges. LOCATION: This is a virtual eligible position. You should be within a reasonable distance of one of our offices. HOURS: Monday through Friday, all eastern daylight time zone. 8:00a - 4:30p; 11:00a - 7:00p; 9:00a - 5:30p This role enables associates to work virtually full-time, with the exception of required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law. The Behavioral Health/EAP Consultant I is responsible for providing 24/7 Behavioral Health and Employee Assistance services to up to approximately 10 million lives.

Requirements

• Requires current unrestricted license such as (but not limited to) LPC, LCSW, LMSW, LMFT, LMHC, from the state in which you reside.
• A minimum of 3 years of direct psychiatric and/or substance abuse experience; or any combination of education and experience, which would provide an equivalent background.
• Requires a HS diploma/equivalent.

Nice To Haves

• Experience in managed care employee assistance programs (EAP).
• Crisis intervention experience.
• Bilingual English-Spanish skills.
• Background in brief therapy techniques and solution-focused counseling.

Responsibilities

• Supports Employee Assistance Program (EAP) service department by responding to initial customer contacts and request for services; receives client request, assesses situation, determines appropriate course of action.
• Provides telephone and or on-site support for crisis intervention, assessment, short term problem resolution and referral to appropriate provider(s).
• Manages Critical Incident Stress Debriefing requests.
• Assesses members and assists them in accessing behavioral healthcare benefits available under their health plan.
• Manages shared mailbox that is used by clients and external vendor to forward information that must be reviewed and placed in documentation system.

Benefits

• We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED