Behavioral Health EAP Consultant I

Elevance Health • Atlanta, GA

6d • Remote

About The Position

The Behavioral Health EAP Consultant I is responsible for providing 24/7 Behavioral Health and Employee Assistance services to up to approximately 10 million lives. How you will make an impact: Supports Employee Assistance Program (EAP) service department by responding to initial customer contacts and request for services; receives client request, assesses situation, determines appropriate course of action. Provides telephone and or on-site support for crisis intervention, assessment, short term problem resolution and referral to appropriate provider(s). Manages Critical Incident Stress Debriefing requests. Assesses members and assists them in accessing behavioral healthcare benefits available under their health plan. Manages shared mailbox that is used by clients and external vendor to forward information that must be reviewed and placed in documentation system.

Requirements

• Requires a HS diploma or equivalent and a minimum of 3 years of direct psychiatric and/or substance abuse experience; or any combination of education and experience, which would provide an equivalent background.
• Current unrestricted license such as (but not limited to) LPC (as allowed by applicable state laws), LCSW, LMSW, LMFT, LMHC, or Licensed Professional Counselor, in applicable state(s) required.

Nice To Haves

• MA/MS preferred.
• Spanish bilingual preferred.

Responsibilities

• Supports Employee Assistance Program (EAP) service department by responding to initial customer contacts and request for services
• Receives client request, assesses situation, determines appropriate course of action
• Provides telephone and or on-site support for crisis intervention, assessment, short term problem resolution and referral to appropriate provider(s)
• Manages Critical Incident Stress Debriefing requests
• Assesses members and assists them in accessing behavioral healthcare benefits available under their health plan
• Manages shared mailbox that is used by clients and external vendor to forward information that must be reviewed and placed in documentation system

Benefits

• We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees