Behavioral Health Crisis Response Clinical Case Manager

City of Boulder (CO) • Boulder, CO

52d

About The Position

Under general supervision, the Behavioral Health Crisis Response Clinical Case Manager provides connection, support, and referral to resources and treatment for community members following contact with Behavioral Health Crisis Response Team (BHCRT) clinicians. Case managers help to stabilize people following a crisis and prevent future hospitalization whenever possible by connecting people with ongoing support in the community. Case managers collaborate with the larger team of case managers and clinicians and are part of the team's alternative response model. Alternative response involves responding to calls with other BHCRT staff that are lower in acuity than calls dispatched to clinicians and Boulder Police Department officers. The primary focus of the clinical case manager is supporting community members who are falling through system gaps, connecting them with resources, and preventing future crises.

Requirements

• Ability to communicate ideas clearly in written or spoken form, particularly as it applies to documentation, care coordination, and in crisis situations. Completes work in a timely and consistent manner in accordance with team policies.
• Ability to communicate tactfully and effectively with the public and colleagues.
• Ability to demonstrate emotional regulation during interactions that may involve distressed or antagonistic individuals and manage secondary trauma related to interactions with emergency and crisis systems. Ability to demonstrate knowledge appropriate to education and experience of major mental illness, personality disorders, traumatic brain injury, dementia, complex trauma, intellectual/developmental disabilities, substance use disorders, trauma informed care, harm reduction, and de-escalation.
• Ability to demonstrate knowledge of community resources and make appropriate referrals to those resources as well as ability to navigate insurance benefits and associated applications.
• Ability to demonstrate proficiency in Microsoft Office suite and the records management systems used by the team.
• Ability to meet and maintain the requirements of applicable federal, state, and organizational background checks, including the Criminal Justice Information Services (CJIS) background check.
• Ability to practice within applicable laws and ethics with a demonstrated skill in acting with integrity as a steward of public resources and as a professional working with vulnerable populations. Demonstrated skill in applying ethical principles to complex problems.
• Ability to support change with flexibility and grace.
• Ability to work effectively and efficiently as both a member and leader in the team. Skill in listening to concerns and ideas of colleagues and community members.
• Skill in understanding the needs, interests, and concerns of others and ability to empathically communicate this awareness.
• Valid Driver's License and ability to maintain an acceptable motor vehicle record. Must have a working motor vehicle.
• Have and maintain acceptable background information, including criminal conviction history.
• Bachelor's degree in counseling, social work, psychology or related field.
• Two (2) years of experience working with individuals experiencing severe and persistent mental illness, people experiencing homelessness, and other at-risk populations.

Nice To Haves

• Ability to communicate fluently in English and Spanish.
• Ability to demonstrate prior experience as a complex case manager, ACT case manager, or other related experience working with an acute population in a high intensity environment.
• Ability to demonstrate prior experience working and collaborating with, police and personnel.
• Ability to demonstrate prior experience working with Boulder area behavioral health treatment systems and supportive services.
• Licensed in Colorado as LPC, LAC, LMFT or LCSW, or ability to become licensed within two (2) years.

Responsibilities

• Coordinates with Behavioral Health Crisis Response Team to connect with clients following community contact or referral from Public Safety personnel.
• Provides short term case management to high-risk community members to support access to available resources, benefits, and care.
• Provides in-person response, along with other BHCRT staff, to situations involving behavioral health concerns or crisis in a variety of community settings via Boulder Police & Fire dispatch, including homes, businesses, street corners, parks, congregate living facilities, and shelters.
• Advocates for appropriate access to care and/or resources while supporting clients' strengths and resiliency.
• Meets with clients and community members to determine case management needs and facilitate care coordination with appropriate providers. May involve intensive in-home or community-based contact.
• Clinical case managers transport clients to medical appointments, food pantries, benefits offices, and other locations as needed.
• Communicates, collaborates, and creates relationships with multiple collateral agencies, including resource providers, county services, schools, hospitals, family members, and significant others to facilitate referrals for needed community-based services and treatment.
• Participates in clinical supervision and team meetings according to team policies.
• Documents all contacts according to team policies.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Executive, Legislative, and Other General Government Support
• Number of Employees: 1,001-5,000 employees