Behavioral Health Case Manager III, Louisiana Crisis Line

Elevance Health • Baton Rouge, LA

4d • Remote

About The Position

A proud member of the Elevance Health family of companies, Carelon Behavioral Health, formerly Beacon Health Options , offers superior clinical mental health and substance use disorder management, a comprehensive employee assistance program, work/life support, specialty programs for autism and depression, and insightful analytics to improve the delivery of care. Behavioral Health Case Manager III, Louisiana Crisis Line Location: 10000 Perkins Rowe Baton Rouge, Louisiana 70810 Virtual: This role enables associates to work virtually full-time, with the exception of required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law. Work Schedule: We have 2 shifts available early morning and mid afternoon start times; including weekends We operate 24 hours a day, 7 days a week, 365 days out of the year. This is a 24-hour call center, shifts include weekends and holidays. Training will be conducted Monday-Friday 8:00am-4:30pm CST for 3 weeks. The Behavioral Health Case Manager III is responsible for screening, assessing, training, and providing telephonic intervention/de-escalation for helpline callers using established protocols to determine an immediate course of action.

Requirements

• Requires MA/MS in social work counseling or a related behavioral health field or a degree in nursing, and minimum of 4 years of clinical experience in social work counseling with broad range of experience with complex psychiatric and substance abuse or substance abuse disorder treatment; or any combination of education and experience which would provide an equivalent background.
• Current active unrestricted independent clinical Nevada license such as RN LCSW LCPC (as allowed by applicable state laws) LMFT or Clinical Psychologist to practice as a health professional within the scope of licensure in Louisiana is required.
• Extensive experience in case management and telephonic and/or in person coaching with members with a broad range of complex psychiatric/substance abuse and/or medical disorders required.
• Managed care experience required.

Nice To Haves

• Licensed Alcohol and Drug Counselor is strongly preferred.
• Call center experience is strongly preferred.
• Crisis related experience is strongly preferred.

Responsibilities

• Takes inbound calls from individuals needing support, services, or who may be in crisis.
• Serves as a key resource and mentor to Clinical & Referral Specialists.
• Assists with more complex cases & calls.
• Will provide clinical consults on cases when no BH Manager is available on shift.
• Performs safety screenings and assessments while using clinical judgement to discern presence and acuity of risk to the safety of the individual or others.
• Uses information provided by the caller and obtained during the screenings and assessments to accurately understand the individual's needs and develop a plan of action in collaboration with the individual.
• Completes appropriate, timely, and accurate documentation of interactions in accordance with established criteria.
• Provides linkage follow-up as directed to assure individual accessed services.
• Coordinates with other agencies, organizations and individuals to insure optimal use of resources, services, and natural support systems.
• Completes other projects and tasks as assigned by BH Manager.
• Assist in mentoring and developing new team members as assigned.
• Assist in developing and maintains resource and referral database.

Benefits

• We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees